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Book a ticket
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Ticket refunds and changes
Train times, delays and disruptions
Onboard, seating and at the station
Getting your ticket
Account and payments
Ticket types and prices
Optional extras
UK Season tickets
Help with a Business Account
Digital Railcards
Knowledge base
Ticket refunds and changes
Ticket refunds and changes
12
Refunding a UK train ticket
Changing a UK train ticket
Refunding a train ticket (Travel outside of UK)
Exchanging a train ticket (Travel outside of UK)
Can part of a ticket be refunded?
See all 12 articles
Train times, delays and disruptions
Train times, delays and disruptions
8
Live train tracking and disruption information
Refund for a train that was cancelled
My UK train was delayed. Can I claim compensation?
Do I get a ticket for the part of my journey that is by bus or tube?
Do I have enough time to transfer between trains?
See all 8 articles
Onboard, seating and at the station
Onboard, seating and at the station
13
Can I reserve a seat?
Can I take my pet on the train?
How do I reserve a space for my bike?
How much luggage can I take on the train?
What do I need to know about Eurostar check in?
See all 13 articles
Getting your ticket
Getting your ticket
18
How do I print my Eurostar ticket?
Can I move my Mobile Ticket to another device?
How will I receive my tickets?
Groups travelling with a Mobile Ticket?
Fees
See all 18 articles
Account and payments
Account and payments
14
Accessing your booking online
Contact Us
Where is my booking confirmation email?
How do I change my personal details?
Booked as a Guest
See all 14 articles
Ticket types and prices
Ticket types and prices
22
Accepted discount and loyalty cards for European rail
Can I upgrade to First Class?
Do I have to pay for my child’s ticket?
How do I buy a ticket for someone else?
Do I need to stick to the times on my London Underground ticket?
See all 22 articles
Optional extras
Optional extras
7
Can I cancel my Complete Savings membership?
What is Complete Savings?
Can I book ferry tickets using your website?
How to make a claim with your insurance
Jupiter (US resident)
See all 7 articles
UK Season tickets
UK Season tickets
4
Can I request a refund on my Season ticket?
Can I buy a Season ticket?
My Season ticket isn’t working.
How can I get a Photocard?
Help with a Business Account
Help with a Business Account
12
How do I access my Trainline for Business account?
How do I download a statement?
How do I print a booking receipt?
How to add a Cost Centre?
How to add a user
See all 12 articles
Digital Railcards
Digital Railcards
2
Digital Railcards
Using a Two Together Railcard
