If your Season ticket becomes damaged, illegible or stops working at the barrier you can get it replaced free of charge in just a few easy steps. 
  1. Go to my account
  2. Go to the ticket in 'My Season tickets' and select 'Replace'
  3. Fill in, print and return the form to:
                Trainline Seasons tickets
                PO Box 23971
                Edinburgh
                EH3 5DA
 
In order to replace your Season ticket, we require the original back, so we recommend recorded delivery.

Sticket fulfilment 

If your Sticket isn’t working, please get in touch with us directly so we can investigate and arrange a replacement if needed.

You may also be entitled to a refund for any daily tickets purchased while your Season ticket was faulty.  Refunds must be requested within 28 days of purchase.