Before buying your Season ticket, you need to make sure you have a Photocard to use as ID.

If you don’t have one, you can request one from us by filling in the form attached to this article.

⚠️ Important: We can only issue adult Photocards (aged 16 and over).
Applications for customers under 16 will not be processed.


Alternatively, pop into your local train station ticket office with a passport-size photo (approx. 35mm x 45mm) and they’ll make you one.



Where required, your Photocard number must be on your Season ticket. For your Season ticket to be valid, you must show both your Season ticket and Photocard with matching numbers if requested by rail staff.

Failure to provide a Photocard with your Season ticket when requested may result in being charged for a Day ticket or a penalty fare.

Digital Photocards (Sticket fulfilment)


If you buy a Season ticket through the Trainline app and Sticket fulfilment is available for your route, you can create a digital Photocard directly in the app. 

This digital Photocard can be used as your ID when travelling — no need for a paper one!