Is a confirmation email needed to make the trip? 


No, the booking confirmation contains some useful travel information, but it isn’t the ticket. 


If you still want the confirmation email then check the junk/spam folder for an email from 

auto-confirm@info.thetrainline.com just in case it’s got caught in there. 


I can’t find the booking confirmation email, what information do I need? 


Most important is the ticket and whether you have a mobile ticket in the app, an eticket to present on your screen, or a ticket reference to use for collecting from a machine, all this is available on our website under My Bookings or within our App under 'My Tickets'


I can’t find the ticket in ‘My Booking


If you were able to login but your tickets aren’t showing, you might not have logged in to your account at the time of booking and so booked as a guest. In that case you will need your confirmation email and to click ‘Login to manage your booking’.  This will add this particular trip to your account to then view your tickets. 


I can’t log in to ‘My Booking’


You might not have an account and booked as a guest. In which case the best thing to do is register but do so via the confirmation email under 'Register to manage your booking’.  This means that at the same time as registering the booking will also appear in your account.