The easiest way to check train times whilst on the move is by using the live tracker on our app or website, for a detailed view of current disruptions across the UK rail network please view our rail status page.


If your train is cancelled at least 48 hours in advance and we email you to let you know, you can use your current ticket to travel on the two services before or after your train that are run by the same train company as your original booking.

Flexible tickets such as Off-Peak and Anytime tickets also offer further flexibility allowing you to travel at various times of the day. Remember to check the conditions of your ticket in case you can only travel with a certain operator/ route.


If your train is cancelled within 48 hours of departure, you can use your current ticket to….

  • Advance Singles – you can use your current ticket to travel on the service directly before or after your train that are run by the same train company as your original booking..
  • Flexible tickets – such as Off-Peak and Anytime tickets offer flexibility and you can travel at various times of the day.

Remember to check the conditions of your ticket in case you can only travel with a certain operator/ route.

If this doesn’t work for you and you can no longer travel, you’ll be entitled to a refund.


If you are making a return journey and only one leg of your journey is affected, we can offer a fee-free refund or change of journey for both legs of your trip. This also applies if you have two single tickets that together form a return journey.

 

The quickest and easiest way to refund your ticket is to do it online. Login to My Bookings, select your booking, and click on refund tickets.

 

Strikes

The rules above apply, there may also be changes to your ticket validity to allow for travel on the days before or after the strike day, please check your date of travel on our dedicated strike page.

We update this page as soon as the information is available, if the strike has just been announced and the information is not there yet please check back later.