Refunding a train ticket (Travel outside of UK)
Quick refunds – for direct access to refunds and exchanges for a particular booking, find your confirmation email and click ‘Manage booking’. Can't find the email? Search your inbox for an email from auto-confirm@info.thetrainline.com.
If you have an account, login to view all your bookings in one place.
Learn about refund terms for each carrier
France - including SNCF
SNCF
Most standard fares allow for refunds prior to departure.
Tickets can also be cancelled at a SNCF Ticket machine or at the SNCF counter at the station.
Please note: The cancellation after departure is not available from our site or our app.
If you have a flexible SNCF ticket, refundable after departure, you can cancel your ticket :
- On the TGV Inoui App
- By contacting SNCF directly
- At an SNCF counters at the station
TER
Most TER Regional trains tickets are valid all day on the route and date specified on the ticket on a Regional train.
Eurostar
If the fare booked allows it, tickets can be refunded from your Trainline account.
OUIGO
Tickets are non-refundable.
Germany - Deutsche Bahn
Deutsche-Bahn
If the fare booked allows it, tickets can be refunded from your Trainline account until the day before departure. Refunds on the departure day and beyond can be done for Flexpreis and Normalpreis fares. It is possible to process this cancellation in the Trainline account, via confirmation email or with help of this tool.
The cancellation after departure of Flexpreis and Normalpreis can be done for international journeys up to 1 month after departure and for national journeys up to 6 months after departure.
Italy - including Trenitalia
Trenitalia
If the fare booked allows it, tickets can be refunded from your Trainline account.
You can also refund your tickets directly at the station, if the fare you have selected allows you to do so.
Italo
If the fare booked allows it, tickets can be cancelled directly on Italo's website under the 'Manage Journey' section.
Spain - including Renfe
RENFE & Renfe-SNCF
If the fare booked allows it, your ticket can be refunded from your Trainline account, or from your confirmation email.
OUIGO España
Tickets are non-refundable.
iryo
Most standard fares allow for refunds prior to departure.
If the fare booked allows it, your ticket can be refunded from your Trainline account, or from your confirmation email.
All other European carriers
BlaBlaCar Bus
If the fare booked allows for it, the exchange can be done on BlaBlaCar Bus’ website directly.
OBB / SBB / SNCB / NS / DSB
These carriers offer identical exchange and refund conditions. You can cancel your existing booking and buy a new one.
Please note that most OBB / SBB / SNCB / NS tickets are valid all day on the route and date specified on the ticket, but must be used on the same type of train.
Rede Expressos
If the fare booked allows for it, the cancellation can be done on Rede Expressos’ website directly, click on 'Revalidations' and enter your booking details.
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