For information on changes and refunds due to COVID and travel restrictions please view this article.

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General information about refunds

  • Whether your ticket is refundable depends on the ticket type. It's quick and easy to check in My Bookings or within our App under 'My Tickets'
  • If your ticket is refundable we will present the refund fee alongside the ticket. It's then up to you whether you want to proceed or give it a miss.
  • Please note that cancellation is only possible from a Trainline account. If you do not have one you can Register here.

Learn more about refund terms for each carrier