If your train was cancelled and not delayed please visit our refunds FAQ.

 

A lot of the train companies we work with can offer you some compensation if your train was delayed by over 15 minutes.

 

Why you might not get compensation

If your delay was because of a planned disruption, or an emergency timetable being used, then compensation’s not on the cards unfortunately. You might not be paid compensation for delays caused by things outside of the rail industry’s control either. But, each company might have a different policy, so it’s better to check with them direct. For a quick guide at single ticket compensations please see the table below. 


Check the Train Operator (TOC) below to find out more. If you’re not sure who your TOC is, take a look at your ticket details in "My bookings" on our website or "My tickets" on our app.


Compensations can only be processed by the train operator that you were travelling with not where you purchased your ticket.


Compensations below are all based on a single ticket. Return tickets are half or compensated for your affected journey. For more in-depth information on this go direct to Train Operators (TOC) website by clicking on the TOC below.
 
Compensation for single tickets
Train Operator15 - 29 Mins30 - 59 Mins60 - 119 Mins120 + Mins

Avanti West Coast

25%50%100%100%

Chiltern Railways

N/A50%100%100%

C2C

25%50%100%100%

CrossCountry

N/A50%100%100%

East Midlands Railway

25%50%100%100%

Gatwick Express

25%50%100%100%

Grand Central Railway

N/AN/A50%75%

Great Northern

25%50%100%100%

Great Western Railway

25%50%100%100%

Greater Anglia

25%50%100%100%

Hull Trains

N/A50%100%100%

London North Eastern Railway

N/A50%100%100%

London Northwestern Railway

25%50%100%100%

Merseyrail

N/A100%100%100%

Northern

25%50%100%100%

ScotRail

N/A50%100%100%

Southeastern

25%50%100%100%

Southern

25%50%100%100%

South Western Railway and Island Line

25%50%100%100%

ThamesLink

25%50%100%100%

TransPennine Express

25%50%100%100%

Transport for London

See Website

See Website

See Website

See Website

Transport for Wales

25%50%100%100%

West Midlands Railway

25%50%100%100%