It's good to know exactly what you're paying for. So, we've answered the most common questions about our fees below.
Journeys booked when you’re in the UK
Why do you charge a booking fee?
We know it sounds cliché, but these fees really do go towards improving our products and services. We want to give you great value and hassle-free travel by rail and coach. It’s pretty much our thing. We keep a close eye on our fees to make sure we're always putting your money to the best use.
Do I always have to pay a booking fee?
For most journeys, no.
That’s the short answer. Here's the long answer:
- Booking fees vary depending on whether you purchase through the app or website. If you’re in the UK and booking via our app on the day of travel, there’s no booking fee.
- For all other journeys in the UK, a booking fee applies. It’s based on your specific booking, including the ticket price, and date of travel. This fee will vary between a minimum of 59p and a maximum of £2.79.
- You’ll always be able to check your exact booking fee before checkout.
Important note for anyone using a foreign currency card to pay: Different booking fees may apply.
Purchasing a cross-border journey or a journey in another country? Different booking fees may apply.
When will I know my booking fee?
Your booking fee is calculated once you've entered your journey. You'll see the exact amount in your basket before you pay - no surprises.
Why do some customers see different fees?
The booking fee you pay depends on:
- Your chosen journey
- Ticket price
- When and where you are booking from.
Most of the time, the booking fee will be between 59p and £2.79 if you’re booking a UK journey while you’re in the UK. Different booking fees apply if you book a journey in another country (or if you’re in another country when you book).
We are continually testing changes in our product, which means some customers may have a slightly different experience to others while tests are in place.
Does Trainline charge any fees to collect tickets or have them delivered?
If you book through our app, we don’t charge delivery fees for any tickets.
If you book through our website, we don’t charge delivery fees for digital tickets. We do, however, charge a delivery fee for any tickets sent to you in the post or tickets collected at the station. If you choose for your ticket to be sent by Royal Mail Special Delivery next working day, the delivery fee is £12.99. If you choose to collect your ticket at the station, the delivery fee is £2.99.
Why should I book with Trainline?
Trainline brings you great prices, on-the-go travel info and more in one smart, simple package. Your fees help us blaze new trails in rail, with travel tech and digital tickets that save you time and money.
Plus, we're international. Whether you're commuting or travelling abroad, we help you find great value fares from train carriers across Europe.
Wherever you're headed, Trainline is here to keep you on track.
Journeys booked from any other country
Why do you charge a booking fee?
These fees go towards improving our products and services, so you can keep enjoying hassle-free travel by rail and coach. We keep a close eye on our fees to make sure we're always putting your money to the best use, as well as giving you the best value.
Do I always have to pay a booking fee?
No. We may charge a booking fee. Whether booking fees apply depends on your chosen journey, ticket price, when you are booking and whether you book on our website or on our app.
Can I get a refund for my booking fee?
No, booking fees cannot be refunded
Why do some customers see different fees?
The booking fee you pay is calculated depending on whether you book on our website or on our app, when you are purchasing your ticket, and the value of your ticket. We are also continually testing changes in our product, which means some customers may have a slightly different experience to others while tests are in place.
Does Trainline charge any fees to collect tickets or have them delivered?
We do not charge delivery fees for digital tickets. We do charge delivery fees for any tickets sent to you in the post.
Why should I book with Trainline?
Trainline brings you great prices, on-the-go travel info and more in one smart, simple package. Your fees help us blaze new trails in rail, with travel tech and digital tickets that save you time and money
Plus, we're international. Whether you're commuting or travelling abroad, we help you find great value fares from train carriers across Europe.
Wherever you're headed, Trainline is here to keep you on track.