Book a ticket
EN
English
English
French
German
Italian
Spanish
Enter your search term here...
Search
Book a ticket
Browse by Category
Ticket refunds and changes
Ticket refunds and changes
Train times, delays and disruptions
Train times, delays and disruptions
Onboard, seating and at the station
Onboard, seating and at the station
Getting your ticket
Getting your ticket
Account and payments
Account and payments
Ticket types and prices
Ticket types and prices
Optional extras
Optional extras
UK Season tickets
UK season tickets
Managing your UK Business Dashboard
Managing your UK Business Dashboard
Enter your search term here...
Search
Categories
Ticket refunds and changes
Train times, delays and disruptions
Onboard, seating and at the station
Getting your ticket
Account and payments
Ticket types and prices
Optional extras
UK Season tickets
Managing your UK Business Dashboard
Home
Ticket refunds and changes
Ticket refunds and changes
Changes and refunds due to Coronavirus travel restrictions
Refunding a UK train ticket
Changing a UK train ticket
Refunding a train ticket (Travel outside of UK)
Exchanging a train ticket (Travel outside of UK)
Refund for a train that was cancelled
Can I be refunded for one half of my Return ticket?
Can I change the name on the ticket?
Do I need to return my tickets to get my refund?
When will I get my refund?
How to return your tickets
I want to change my train, do I need to tell you?
Which sort of ticket can I change my Advance ticket to?
Tiered refund and exchange fees