Book a ticket
EN
English
English
French
German
Italian
Spanish
Enter your search term here...
Search
Book a ticket
Browse Help by Category
Ticket refunds and changes
Train times, delays and disruptions
Onboard, seating and at the station
Getting your ticket
Account and payments
Ticket types and prices
Optional extras
UK Season tickets
Managing your UK Business Dashboard
Enter your search term here...
Search
Categories
Ticket refunds and changes
Train times, delays and disruptions
Onboard, seating and at the station
Getting your ticket
Account and payments
Ticket types and prices
Optional extras
UK Season tickets
Managing your UK Business Dashboard
Home
Ticket refunds and changes
Ticket refunds and changes
Fee free changes on UK trains if travelling between 21st Jun – 31st Dec
Making changes and refunds due to Coronavirus travel restrictions
Refunding a UK train ticket
Changing a UK train ticket
Refunding a train ticket (Travel outside of UK)
Exchanging a train ticket (Travel outside of UK)
Can part of a ticket be refunded?
Can I change the name on the ticket?
Do I need to return my tickets to get my refund?
When will I get my refund?
How to return your tickets
Do I need to confirm in advance if travelling on a different train?
Which sort of ticket can I change my Advance ticket to?
Tiered refund and exchange fees
