For delayed trains, please see Delay Repay UK compensation or if travelling in other European countries see this article.
UK
Refund for a cancelled train
If your train was cancelled and you chose not to travel on an alternative train, the quickest and easiest way to refund your ticket is to do it online. Login to My Bookings, select your booking, and click on refund tickets. If our system recognises your train as cancelled, then you will see the normal admin fee has been waived (£0). You have 28 days from expiry of the ticket to request a refund.
Upcoming train cancelled – Advance Single tickets only
For almost all cancelled train refunds please access My Booking to claim a refund as above. The only type of cancellation this won’t work for is if you have an Advance Single ticket and you are requesting a refund before the planned day of travel. Please instead apply for a full refund by completing this request form.
Can’t find your booking? – click here
Compensation for a delayed train
If your train was delayed but you still managed to complete your journey then a ticket refund is not available. However the train operators themselves do offer compensation. Please see this article on how to claim compensation.
France
SNCF
TGV, Intercités, or TER+TGV journey
If your train has been cancelled, please email us within 60 days of the travel date.
TER (Regional trains)
If your train has been cancelled, you should contact the Region that emitted your ticket. Please note that a compensation isn’t guaranteed as most tickets are valid all day.
Eurostar
If your train has been cancelled, please email us within 60 days of the travel date.
OUIGO
If your train has been cancelled, please contact OUIGO directly.
TGV Lyria
If your train has been cancelled, please email us.
Thalys
If your train has been cancelled, please email us.
Germany
Deutsche Bahn
If your train has been cancelled, please contact the carrier directly using this form.
Italy
Trenitalia
If your train has been cancelled, please contact the carrier directly using this form.
Italo
If your train has been cancelled, please contact the carrier directly using this form.
Thello
If your train has been cancelled, please contact the carrier directly within 60 days of the travel date.
Spain
Renfe
If your train has been cancelled, please email us.
All other European carriers
SNCB / SBB / OBB / NS
If your train has been cancelled, please email us.
