Refund for a train that was cancelled
For delayed trains, please see Delay Repay UK compensation or if travelling in other European countries see this article.
Keep up to date with live train running information via our app, and for the latest updates and disruption across the UK rail network please see our rail status page.
UK
Refund for a cancelled train
If your train has been cancelled due to the strikes then please instead visit our guide to refunds and changes during a strike.
If your train is cancelled, you can use your existing ticket to travel on the next available service...
Advance Singles – hop on the next available train with the same train operator.
Flexible tickets – such as Off-Peak and Anytime tickets offer flexibility and you can travel at various times of the day.
Remember to check the conditions of your ticket in case you can only travel with a certain operator/route.
If you can't take the next train or decide not to travel, you’ll be entitled to a refund.
If you are making a return journey and only one leg of your journey is affected, we can offer a fee-free refund or change of journey for both legs of your trip. This also applies if you have two single tickets that together form a return journey.
The quickest and easiest way to refund your ticket is to do it online. Login to My Bookings, select your booking, and click on refund tickets.
Can’t find your booking? – click here
Compensation for a delayed train
If your train was delayed but you still managed to complete your journey then a ticket refund is not available. However the train operators themselves do offer compensation. Please see this article on how to claim compensation.
France
SNCF
TGV, Intercités, or TER+TGV journey
If your train has been cancelled, please contact us within 60 days of the travel date.
TER (Regional trains)
TER does not offer any refund or compensation for cancelled trains. As most of the tickets are valid all day, you can take the next train.Eurostar
If your train has been cancelled, please contact us within 60 days of the travel date.
OUIGO
If your train has been cancelled, please contact OUIGO directly.
TGV Lyria
If your train has been cancelled, please contact us.
Germany
Deutsche Bahn
If your train has been cancelled, please contact the carrier directly using this form.
Italy
Trenitalia
If your train has been cancelled, please contact the carrier directly using this form.
Trenord
If your train has been cancelled, please complete this form and email it to rimborsi.trenord@legalmail.it within 7 days.
Italo
If your train has been cancelled, please contact the carrier directly using this form.
Spain
Renfe
If your train has been cancelled, please contact us.
iryo
If your train has been cancelled, please contact us.
All other European carriers
SNCB / SBB / OBB / NS
If your train has been cancelled, please contact us.
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