If your train is cancelled, you will usually be able to take the next service to your destination (just without the guarantee of a seat, if you’ve booked one). If you decide not to travel, you’ll be entitled to a refund.
The quickest and easiest way to refund your ticket is to do it online. Login to My Bookings, select your booking, and click on refund tickets.
If your train was delayed but you still managed to complete your journey then a ticket refund is not available. However the train operators themselves do offer compensation. Please see this article on how to claim compensation.
TGV, Intercités, or TER+TGV journey
If your train has been cancelled, please email uswithin 60 days of the travel date.
TER (Regional trains)
If your train has been cancelled, you should contact the Region that emitted your ticket. Please note that a compensation isn’t guaranteed as most tickets are valid all day.
If your train has been cancelled, please email us within 60 days of the travel date.