Refund for a train that was cancelled

Refund for a cancelled train

If your train has been cancelled due to the strikes this summer then please instead visit our guide to refunds and changes during a strike.

If your train is cancelled, you can use your existing ticket to travel on the next available service...
Advance Singles – hop on the next available train with the same train operator.
Flexible tickets – such as Off-Peak and Anytime tickets offer flexibility and you can travel at various times of the day.
Remember to check the conditions of your ticket in case you can only travel with a certain operator/route.

If you can't take the next train or decide not to travel, you’ll be entitled to a refund.

The quickest and easiest way to refund your ticket is to do it online. Login to My Bookings, select your booking, and click on refund tickets.

Can’t find your booking? – click here

Compensation for a delayed train

If your train was delayed but you still managed to complete your journey then a ticket refund is not available. However the train operators themselves do offer compensation. Please see this article on how to claim compensation. 

SNCF

TGV, Intercités, or TER+TGV journey

TER (Regional trains)

Eurostar

If your train has been cancelled, please email us within 60 days of the travel date.

OUIGO

If your train has been cancelled, please contact OUIGO directly.

TGV Lyria

If your train has been cancelled, please email us.

Thalys

If your train has been cancelled, please email us.

Deutsche Bahn

If your train has been cancelled, please contact the carrier directly using this form. 

Trenitalia

If your train has been cancelled, please contact the carrier directly using this form. 

Italo

If your train has been cancelled, please contact the carrier directly using this form.  

Renfe

If your train has been cancelled, please email us.

iryo

If your train has been cancelled, please email us.

SNCB / SBB / OBB / NS

If your train has been cancelled, please email us.