How to book assistance or check accessibility for disabled passengers
If you or someone you’re travelling with will need help with things like getting on and off the train, we’d recommend booking assistance as far in advance as possible.
You can book help, arrange a seat reservation or wheelchair space and find out about facilities and accessibility directly with the Train Operating Company (TOC)/ Carrier you are travelling with.
Click on your TOC/ Carrier below to find contact details. If you’re not sure who your TOC / Carrier is take a look at your ticket’s details in "My bookings" on our website or "My tickets" on our app.
For journeys in the EU, the Carrier should also inform you whether you need to notify any other Carriers or stations involved in your journey.
Avanti West Coast
Caledonian Sleeper
Chiltern Railways
Ceské dráhy (CS)- Czech Republic
CFL - Luxembourg
Cross Country Trains
Deutsche Bahn - Germany
East Midlands Railway
Eurostar
If your trip is under a single reservation number, Eurostar will arrange assistance. But if your trip has several segments under several reservation numbers, you will need to contact each carrier.
Gatwick Express
Grand Central Railway
Greater Anglia
Great Western Railway
Heathrow Express
Hull Trains
iryo - Spain
Italo - Italy
London North Eastern Railway
London Northwestern Railway
London Underground, London Overground and TfL Rail
Merseyrail
National Express
Northern Rail
NS - Netherlands
OBB - Austria
OUIGO - France
You can specify if you are traveling in a wheelchair directly from the search page:
- Click on Add a card
- Then on Add mobility needs
Note: If you are traveling on a TGV (high-speed train), you will have access to a reserved space in first class at second class rates.
This option is not available via our app.
The Assist'enGare service:
If you need additional assistance, SNCF also offers the Assist'enGare service. This is a free service that provides assistance at the station and accompaniment to your seat on the train, intended for people with disabilities and reduced mobility.
The Assist'enGare service must be booked at least 24 hours before your train's departure time.
You can book this service by filling out this form on the SNCF website.
OUIGO - Spain
Renfe - Spain
SBB - Switzerland
ScotRail
SNCB/ NMBS - Belgium
SNCF - France
You can specify if you are traveling in a wheelchair directly from the search page:
- Click on Add a card
- Then on Add mobility needs
Note: If you are traveling on a TGV (high-speed train), you will have access to a reserved space in first class at second class rates.
This option is not available via our app.
The Assist'enGare service:
If you need additional assistance, SNCF also offers the Assist'enGare service. This is a free service that provides assistance at the station and accompaniment to your seat on the train, intended for people with disabilities and reduced mobility.
The Assist'enGare service must be booked at least 24 hours before your train's departure time.
You can book this service by filling out this form on the SNCF website.
South Western Railway
Southern Rail
Southeastern
Stanstead Express
TGV Lyria - France and Switzerland
ThamesLink
TransPennine Express
Transport for Wales
West Midlands Railway
Did you find it helpful? Yes No
Send feedback
