To ensure the ongoing safety of our team, we've had to temporarily reduce the number of staff available to take calls. As a result, wait times will be longer and our priority is to support those who are travelling imminently or have an urgent query. If you don't require immediate assistance, please contact us by email. Please also note that most refunds and exchanges can be completed online via My Bookings.

For train ticket availability and making changes during COVID click here.

Details of how to contact us can be found here.