Book with confidence – fee free changes online if travelling on a UK train between 21st Jun and 31st Dec 2021. Terms and conditions apply.
Storm Arwen- keep up to date with live train running information via our app, and for the latest updates and disruption across the UK rail network please see our rail status page. Train cancelled? Claim a fee free refund via your online account.
Ticket refunds and changes 14 articles 
Train times, delays and disruptions 10 articles 
Onboard, seating and at the station 12 articles 
Getting your ticket 16 articles 
Account and payments 13 articles 
Ticket types and prices 22 articles 
Optional extras 5 articles 
UK Season tickets 4 articles 
Managing your UK Business Dashboard 12 articles 
Contact Customer Support
