How will I receive my tickets?
There are plenty of ways you can get your hands on your tickets but it all depends on which Train Operator you are travelling with
All trains in UK
- etickets -We’ll email you your tickets as a PDF attachment, which you can either show on your phone, download to our app, or print out as a paper ticket.
- Mobile Tickets - Mobile Tickets will be available instantly in our app. You’ll need to activate them before travelling.
- Self-service ticket machine - You’ll be able to collect your ticket from any one of the 1,700 machines in the UK 15 minutes after booking. For some bookings you'll need to use the card you paid with to collect your tickets.
- Second Class post -Your tickets will be sent out within 24 hours. This option’s only available if your travel date is at least seven days after your booking date.
- Next Day Delivery - Book before 15:00 and you’ll get your tickets by 13:00 the next working day, except bank holidays and public holidays. If you book on the weekend, you’ll get your tickets by Tuesday. Some postcodes have restrictions.
Ceské dráhy (CD) - Czech Republic
For Ceské dráhy (CD) reservations, you will receive a print-at-home eticket.
- Present the tickets’ barcode using our Android or iOS apps
- You can print them yourself on A4/Letter sized paper
CFL - Luxembourg
For CFL reservations, you will receive a print-at-home eticket.
- Present the tickets’ barcode using our Android or iOS apps
- You can print them yourself on A4/Letter sized paper
DSB - Denmark
For DSB reservations, you will receive a print-at-home eticket.
- Present the tickets’ barcode using our Android or iOS apps
- You can print them yourself on A4/Letter sized paper
Eurostar - UK and France
For Eurostar reservations, we provide print-at-home etickets.
- Present the tickets’ barcode using our Android or iOS apps
- You can print them yourself on A4/Letter sized paper
NS and NS International - Netherlands
For NS reservations, you will receive a print-at-home eticket.
- Present the tickets’ barcode using our Android or iOS apps
- You can print them yourself on A4/Letter sized paper
Renfe - Spain
For Renfe reservations, you will receive a print-at-home eticket.
- Present the tickets’ barcode using our Android or iOS apps
- You can print them yourself on A4/Letter sized paper
iryo - Spain
For iryo reservations, you will receive a print-at-home eticket.
- Present the tickets’ barcode using our Android or iOS apps
- You can print them yourself on A4/Letter sized paper
SNCB - Belgium
For SNCB reservations, you will receive a print-at-home eticket.
- Present the tickets’ barcode using our Android or iOS apps
- You can print them yourself on A4/Letter sized paper
SNCF - France
For SNCF reservations, we provide print-at-home etickets.
- Present the tickets’ barcode using our Android or iOS apps
- Print them from a SNCF self-service ticket terminal using your booking reference e.g. QVTLXN/SMITH. You can find it in your confirmation email or in the tickets section of your account
- Retrieve them from a SNCF ticket office at a station using your booking reference and name
- You can print them yourself on A4/Letter sized paper
TGV Lyria - France and Switzerland
For TGV Lyria reservations, we provide print-at-home etickets.
- Present the tickets’ barcode using our Android or iOS apps
- Print them from a SNCF self-service ticket terminal using your booking reference e.g. QVTLXN/SMITH. You can find it in your confirmation email or in the tickets section of your account
- Retrieve them from a SNCF ticket office at a station using your booking reference and name
- You can print them yourself on A4/Letter sized paper
Trenitalia - Italy
For Trenitalia reservations, you will receive a print-at-home eticket.
- Present the tickets’ barcode using our Android or iOS apps
- You can print them yourself on A4/Letter sized paper
Italo - Italy
For Italo reservations, you will receive a print-at-home eticket.
- Present the tickets’ barcode using our Android or iOS apps
- You can print them yourself on A4/Letter sized paper
Deutsche Bahn - German
For Deutsche Bahn reservations, you will receive a print-at-home eticket.
- Present the tickets’ barcode using our Android or iOS apps
- You can print them yourself on A4/Letter sized paper
Ouigo - France
Your ticket will be available in the “My Tickets” section of the app, it will appear 4 days before departure.
You will also receive an email directly from OUIGO with your ticket as PDF attachment, this will be sent 4 days before departure.
If your departure is in less than 4 days and you still have not received your OUIGO tickets, you can collect them directly from their site, with the reservation number and the e-mail address you used for the reservation by clicking here .
If you do not have the ticket reference, you can still find them by clicking here. You can then download the tickets via the link at the top right.
OBB - Austria
For OBB reservations, you will receive an eticket.
- Present the tickets’ barcode using the PDF attachment or our Android or iOS apps
- You can print them yourself on A4/Letter sized paper
SBB - Switzerland
For SBB reservations, you will receive an eticket.
- Present the tickets’ barcode using the PDF attachment or our Android or iOS apps
- You can print them yourself on A4/Letter sized paper
WESTbahn - Austria
For WESTbahn reservations, you will receive an eticket.
- Present the tickets’ barcode using our Android or iOS apps
- You can print them yourself on A4/Letter sized paper
If you've already booked your ticket and haven't received it yet, please see What if I haven’t received my tickets?
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