How will I receive my tickets?

• etickets (free) -We’ll email you your tickets as a PDF attachment, which you can either show on your phone, download to our app, or print out as a paper ticket.
• Mobile Tickets (free) - Mobile Tickets will be available instantly in our app. You’ll need to activate them before travelling.
• Self-service ticket machine (free) - You’ll be able to collect your ticket from any one of the 1,700 machines in the UK 15 minutes after booking.
• Second Class post (£2.50) -Your tickets will be sent out within 24 hours. This option’s only available if your travel date is at least seven days after your booking date.
• Next Day Delivery (£7.50) - Book before 15:00 and you’ll get your tickets by 13:00 the next working day, except bank holidays and public holidays. If you book on the weekend, you’ll get your tickets by Tuesday. Some postcodes have restrictions.

For Ceské dráhy (CD) reservations, you will receive a print-at-home eticket.

• You can print them yourself on A4/Letter sized paper
• Present the tickets’ barcode using our Android or iOS apps

For CFL reservations, you will receive a print-at-home eticket.

• You can print them yourself on A4/Letter sized paper
• Present the tickets’ barcode using our Android or iOS apps

For DSB reservations, you will receive a print-at-home eticket.

• You can print them yourself on A4/Letter sized paper
• Present the tickets’ barcode using our Android or iOS apps

For Eurostar reservations, we provide print-at-home etickets.

• You can print them yourself on A4/Letter sized paper
• Present the tickets’ barcode using our Android or iOS apps

For NS reservations, you will receive a print-at-home eticket.

• You can print them yourself on A4/Letter sized paper
• Present the tickets’ barcode using our Android or iOS apps

For Renfe reservations, you will receive a print-at-home eticket.

• You can print them yourself on A4/Letter sized paper
• Present the tickets’ barcode using our Android or iOS apps

For SNCB reservations, you will receive a print-at-home eticket.

• You can print them yourself on A4/Letter sized paper
• Present the tickets’ barcode using our Android or iOS apps

For SNCF reservations, we provide print-at-home etickets.

• You can print them yourself on A4/Letter sized paper
• Present the tickets’ barcode using our Android or iOS apps
• Print them from a SNCF self-service ticket terminal using your booking reference e.g. QVTLXN/SMITH. You can find it in your confirmation email or in the tickets section of your account
• Retrieve them from a SNCF ticket office at a station using your booking reference and name

For TGV Lyria reservations, we provide print-at-home etickets.

• You can print them yourself on A4/Letter sized paper
• Present the tickets’ barcode using our Android or iOS apps
• Print them from a SNCF self-service ticket terminal using your booking reference e.g. QVTLXN/SMITH. You can find it in your confirmation email or in the tickets section of your account
• Retrieve them from a SNCF ticket office at a station using your booking reference and name

For Thalys reservations, you will receive a print-at-home eticket (sent to you by Thalys).

• You can print it yourself on A4/Letter sized paper
• Display the tickets’ barcode (which is attached to the confirmation email sent to you by Thalys) on your smartphone or tablet
• If you have a Thalys TheCard then you won’t need to print anything. Simply display your TheCard upon inspection on board

I did not receive my Thalys confirmation email or eticket

Sometimes the confirmation email, which also acts as your eticket, is re-directed to your spam box or some email providers block the email altogether. No worries, there is a solution.

Go to Thalys' website and click 'My tickets' at the top right of the page. You will be asked for your PNR/Reservation code (the 6-letter reference provided to you after purchase) and a passenger's last name. Enter these details and you will be able to download your etickets or re-send them to your email address yourself.

For Trenitalia reservations, you will receive a print-at-home eticket.

• You can print them yourself on A4/Letter sized paper
• Present the tickets’ barcode using our Android or iOS apps

For Italo reservations, you will receive a print-at-home eticket.

• You can print them yourself on A4/Letter sized paper
• Present the tickets’ barcode using our Android or iOS apps

For Deutsche Bahn reservations, you will receive a print-at-home eticket.

• You can print them yourself on A4/Letter sized paper
• Present the tickets’ barcode using our Android or iOS apps

You will receive your OUIGO ticket 4 days before departure (or immediately if you buy your ticket less than 4 days before departure). OUIGO tickets must be printed on A4 sheet or presented via the OUIGO mobile application. Check the email address carefully: if it is not correct, you won’t receive your tickets.

If your departure is in less than 4 days and you still have not received your OUIGO tickets, you can collect them directly from their site, with the reservation number and the e-mail address you used for the reservation by clicking here .

If you do not have the ticket reference, you can still find them by clicking here. You can then download the tickets via the link at the top right.

For OBB reservations, you will receive an eticket.

• You can print them yourself on A4/Letter sized paper
• Present the tickets’ barcode using the PDF attachment or our Android or iOS apps

For SBB reservations, you will receive an eticket.

• You can print them yourself on A4/Letter sized paper
• Present the tickets’ barcode using the PDF attachment or our Android or iOS apps

For WESTbahn reservations, you will receive an eticket.

• You can print them yourself on A4/Letter sized paper
• Present the tickets’ barcode using our Android or iOS apps