How will I receive my tickets?

• etickets (free) -We’ll email you your tickets as a PDF attachment, which you can either show on your phone, download to our app, or print out as a paper ticket.
• Mobile Tickets (free) - Mobile Tickets will be available instantly in our app. You’ll need to activate them before travelling.
• Print-Your-Own tickets (free) -We’ll send you an email with a link to your ticket, so you can print it out yourself.
• Self-service ticket machine (free) - You’ll be able to collect your ticket from any one of the 1,700 machines in the UK 15 minutes after booking.
• Second Class post (£2.50) -Your tickets will be sent out within 24 hours. This option’s only available if your travel date is at least seven days after your booking date.
• Next Day Delivery (£7.50) - Book before 15:00 and you’ll get your tickets by 13:00 the next working day, except bank holidays and public holidays. If you book on the weekend, you’ll get your tickets by Tuesday. Some postcodes have restrictions.
• International post - delivery outside of UK (£10.00) - We will dispatch your tickets within 24 hours and you will receive your tickets within 7 working days.

If you have not received your ticket according to the above information please makes sure to check you spam and junk folders for any emails. If you still haven't been able to locate your tickets then please contact us here on our contact us help page. 

For Ceské dráhy (CD) reservations, you will receive a print-at-home eticket.

eticket

• You can print them yourself on A4/Letter sized paper
• Present the tickets’ barcode using our Android or iOS apps

For CFL reservations, you will receive a print-at-home eticket.

eticket

• You can print them yourself on A4/Letter sized paper
• Present the tickets’ barcode using our Android or iOS apps

For DSB reservations, you will receive a print-at-home eticket.

eticket

• You can print them yourself on A4/Letter sized paper
• Present the tickets’ barcode using our Android or iOS apps

For Eurostar reservations, we provide either print-at-home etickets or print-at-station tickets.

• You can print them yourself on A4/Letter sized paper
• Present the tickets’ barcode using our Android or iOS apps
• Print it from a SNCF self-service terminal. At the terminal, go to the ‘e-billet’ section and then choose ‘print confirmations and memos’ and enter your 6-character booking reference. You can find it in your confirmation email or in the tickets section of your account
• If you have added a loyalty/frequent traveller card to your profile, then you have nothing to print. The eticket is saved onto your card which you will need to be present upon inspection.

• Print them from a Eurostar (UK departures) or SNCF (France departures) self-service terminal using your booking reference e.g. QVTLXN/SMITH. You can find it in your confirmation email or in the tickets section of your account
• Print them from a Eurostar self-service ticket terminal using your Eurostar loyalty card
• Retrieve them from a Eurostar (UK departures), Railtours (Brussels departures) or SNCF (France departures) ticket office at a station using your booking reference and name

For NS reservations, you will receive a print-at-home eticket.

eticket

• You can print them yourself on A4/Letter sized paper
• Present the tickets’ barcode using our Android or iOS apps

For Renfe reservations, you will receive a print-at-home eticket.

eticket

• You can print them yourself on A4/Letter sized paper
• Present the tickets’ barcode using our Android or iOS apps

For SNCB reservations, you will receive a print-at-home eticket.

eticket

• You can print them yourself on A4/Letter sized paper
• Present the tickets’ barcode using our Android or iOS apps

We issue two different types of tickets: print-at-station or print-at-home etickets.

• You can print them yourself on A4/Letter sized paper
• Present the tickets’ barcode using our Android or iOS apps
• Print the ticket using a Eurostar self-service terminal. Click here to view detailed printing instructions.

• Print them from a SNCF self-service ticket terminal using your booking reference e.g. QVTLXN/SMITH. You can find it in your confirmation email or in the tickets section of your account
• Print them from a SNCF self-service ticket terminal using your loyalty card
• Retrieve them from a SNCF ticket office at a station using your booking reference and name.

We issue two different types of tickets: print-at-station or print-at-home etickets.

• You can print them yourself on A4/Letter sized paper
• Present the tickets’ barcode using our Android or iOS apps
• Print the ticket using a Eurostar self-service terminal. Click here to view detailed printing instructions.

• Print them from a SNCF self-service ticket terminal using your booking reference e.g. QVTLXN/SMITH. You can find it in your confirmation email or in the tickets section of your account
• Print them from a SNCF self-service ticket terminal using your loyalty card
• Retrieve them from a SNCF ticket office at a station using your booking reference and name.

For Thalys reservations, you will either receive a print-at-home eticket (sent to you by Thalys) or a print-at-station ticket.

eticket

• You can print it yourself on A4/Letter sized paper
• Display the tickets’ barcode (which is attached to the confirmation email sent to you by Thalys) on your smartphone or tablet
• If you have a Thalys TheCard then you won’t need to print anything. Simply display your TheCard upon inspection on board.

Print-at-station ticket:

• You can use a SNCF self-service terminal, by entering your booking reference e.g. QVTLXN/SMITH. You can find it in your confirmation email or in the tickets section of your account.

Important: Stations outside of France are not equipped with SNCF terminals, so you will only be able to print these tickets from a train station located within France. We will warn you before purchase if this is the case.

I did not receive my Thalys confirmation email or eticket

Sometimes the confirmation email, which also acts as your eticket, is re-directed to your spam box or some email providers block the email altogether. No worries, there is a solution.

Go to Thalys' website and click "My tickets" at the top right of the page. You will be asked for your PNR/Reservation code (the 6-letter reference provided to you after purchase) and a passenger's last name. Enter these details and you will be able to download your etickets or re-send them to your email address yourself.

For Trenitalia reservations, you will receive a print-at-home eticket.

eticket

• You can print them yourself on A4/Letter sized paper
• Present the tickets’ barcode using our Android or iOS apps

For Italo reservations, you will receive a print-at-home eticket.

eticket

• You can print them yourself on A4/Letter sized paper
• Present the tickets’ barcode using our Android or iOS apps

For Deutsche Bahn reservations, you will receive a print-at-home eticket.

eticket

• You can print them yourself on A4/Letter sized paper
• Present the tickets’ barcode using our Android or iOS apps

For Ouigo reservations, you will receive a print-at-home eticket.

eticket

• You can print them yourself on A4/Letter sized paper

Unlike the majority of Carriers, Ouigo tickets are not issued until 4 days before your departure.

For OBB reservations, you will receive an eticket.

eticket

• You can print them yourself on A4/Letter sized paper
• Present the tickets’ barcode using the PDF attachment or our Android or iOS apps

For SBB reservations, you will receive an eticket.

eticket

• You can print them yourself on A4/Letter sized paper
• Present the tickets’ barcode using the PDF attachment or our Android or iOS apps

For WESTbahn reservations, you will receive an eticket.

eticket

• You can print them yourself on A4/Letter sized paper
• Present the tickets’ barcode using our Android or iOS apps