How will I receive my tickets?

• etickets -We’ll email you your tickets as a PDF attachment, which you can either show on your phone, download to our app, or print out as a paper ticket.
• Mobile Tickets - Mobile Tickets will be available instantly in our app. You’ll need to activate them before travelling.
• Self-service ticket machine - You’ll be able to collect your ticket from any one of the 1,700 machines in the UK 15 minutes after booking. If you choose to collect your ticket at the station, the delivery fee is £1.00. For some bookings you'll need to use the card you paid with to collect your tickets. 
• Second Class post -Your tickets will be sent out within 24 hours. This option’s only available if your travel date is at least seven days after your booking date. If you choose for your ticket to be sent by second class post, the delivery fee is £2.75.
• Next Day Delivery - Book before 15:00 and you’ll get your tickets by 13:00 the next working day, except bank holidays and public holidays. If you book on the weekend, you’ll get your tickets by Tuesday. Some postcodes have restrictions.If you choose for your ticket to be sent by Royal Mail next day delivery, the delivery fee is £8.25.

For Ceské dráhy (CD) reservations, you will receive a print-at-home eticket.

• Present the tickets’ barcode using our Android or iOS apps
• You can print them yourself on A4/Letter sized paper

For CFL reservations, you will receive a print-at-home eticket.

• Present the tickets’ barcode using our Android or iOS apps
• You can print them yourself on A4/Letter sized paper

For DSB reservations, you will receive a print-at-home eticket.

• Present the tickets’ barcode using our Android or iOS apps
• You can print them yourself on A4/Letter sized paper

For Eurostar reservations, we provide print-at-home etickets.

• Present the tickets’ barcode using our Android or iOS apps
• You can print them yourself on A4/Letter sized paper

Please note: For travel to/from London, you will be asked to provide Advance Passenger Information (API) in order to generate your tickets.
Please consult our dedicated page: Eurostar - Advance Passenger information (API)

For Renfe reservations, you will receive a print-at-home eticket.

• Present the tickets’ barcode using our Android or iOS apps
• You can print them yourself on A4/Letter sized paper

For iryo reservations, you will receive a print-at-home eticket.

• Present the tickets’ barcode using our Android or iOS apps
• You can print them yourself on A4/Letter sized paper

For SNCF reservations, we provide print-at-home etickets.

• Present the tickets’ barcode using our Android or iOS apps
• Print them from a SNCF self-service ticket terminal using your booking reference e.g. QVTLXN/SMITH. You can find it in your confirmation email or in the tickets section of your account
• Retrieve them from a SNCF ticket office at a station using your booking reference and name
• You can print them yourself on A4/Letter sized paper

For TGV Lyria reservations, we provide print-at-home etickets.

• Present the tickets’ barcode using our Android or iOS apps
• Print them from a SNCF self-service ticket terminal using your booking reference e.g. QVTLXN/SMITH. You can find it in your confirmation email or in the tickets section of your account
• Retrieve them from a SNCF ticket office at a station using your booking reference and name
• You can print them yourself on A4/Letter sized paper

For Trenitalia reservations, you will receive a print-at-home eticket.

• Present the tickets’ barcode using our Android or iOS apps
• You can print them yourself on A4/Letter sized paper

For Italo reservations, you will receive a print-at-home eticket.

• Present the tickets’ barcode using our Android or iOS apps
• You can print them yourself on A4/Letter sized paper

For Deutsche Bahn reservations, you will receive a print-at-home eticket.

• Present the tickets’ barcode using our Android or iOS apps
• You can print them yourself on A4/Letter sized paper

Your ticket will be available in the “My Tickets” section of the app, it will appear 4 days before departure.
You will also receive an email directly from OUIGO with your ticket as PDF attachment, this will be sent 4 days before departure.

If your departure is in less than 4 days and you still have not received your OUIGO tickets, you can collect them directly from their site, with the reservation number and the e-mail address you used for the reservation by clicking here .

If you do not have the ticket reference, you can still find them by clicking here. You can then download the tickets via the link at the top right.

For OBB reservations, you will receive an eticket.

• Present the tickets’ barcode using the PDF attachment or our Android or iOS apps
• You can print them yourself on A4/Letter sized paper
• For cross-border travel, tickets must be printed on A4/Letter sized paper.

For SBB reservations, you will receive an eticket.

• Present the tickets’ barcode using the PDF attachment or our Android or iOS apps
• You can print them yourself on A4/Letter sized paper

For WESTbahn reservations, you will receive an eticket.

• Present the tickets’ barcode using our Android or iOS apps
• You can print them yourself on A4/Letter sized paper