There are plenty of ways you can get your hands on your tickets but it all depends on which Train Operator you are travelling with
All trains in UK
- etickets (free) -We’ll email you your tickets as a PDF attachment, which you can either show on your phone, download to our app, or print out as a paper ticket.
- Mobile Tickets (free) - Mobile Tickets will be available instantly in our app. You’ll need to activate them before travelling.
- Self-service ticket machine (free) - You’ll be able to collect your ticket from any one of the 1,700 machines in the UK 15 minutes after booking.
- Second Class post (£2.50) -Your tickets will be sent out within 24 hours. This option’s only available if your travel date is at least seven days after your booking date.
- Next Day Delivery (£7.50) - Book before 15:00 and you’ll get your tickets by 13:00 the next working day, except bank holidays and public holidays. If you book on the weekend, you’ll get your tickets by Tuesday. Some postcodes have restrictions.
Ceské dráhy (CD) - Czech Republic
For Ceské dráhy (CD) reservations, you will receive a print-at-home eticket.
- You can print them yourself on A4/Letter sized paper
- Present the tickets’ barcode using our Android or iOS apps
CFL - Luxembourg
For CFL reservations, you will receive a print-at-home eticket.
- You can print them yourself on A4/Letter sized paper
- Present the tickets’ barcode using our Android or iOS apps
DSB - Denmark
For DSB reservations, you will receive a print-at-home eticket.
- You can print them yourself on A4/Letter sized paper
- Present the tickets’ barcode using our Android or iOS apps
Eurostar - UK and France
For Eurostar reservations, we provide print-at-home etickets.
- You can print them yourself on A4/Letter sized paper
- Present the tickets’ barcode using our Android or iOS apps
NS and NS International - Netherlands
For NS reservations, you will receive a print-at-home eticket.
- You can print them yourself on A4/Letter sized paper
- Present the tickets’ barcode using our Android or iOS apps
Renfe - Spain
For Renfe reservations, you will receive a print-at-home eticket.
- You can print them yourself on A4/Letter sized paper
- Present the tickets’ barcode using our Android or iOS apps
SNCB - Belgium
For SNCB reservations, you will receive a print-at-home eticket.
- You can print them yourself on A4/Letter sized paper
- Present the tickets’ barcode using our Android or iOS apps
SNCF - France
For SNCF reservations, we provide print-at-home etickets.
- You can print them yourself on A4/Letter sized paper
- Present the tickets’ barcode using our Android or iOS apps
- Print them from a SNCF self-service ticket terminal using your booking reference e.g. QVTLXN/SMITH. You can find it in your confirmation email or in the tickets section of your account
- Retrieve them from a SNCF ticket office at a station using your booking reference and name
TGV Lyria - France and Switzerland
For TGV Lyria reservations, we provide print-at-home etickets.
- You can print them yourself on A4/Letter sized paper
- Present the tickets’ barcode using our Android or iOS apps
- Print them from a SNCF self-service ticket terminal using your booking reference e.g. QVTLXN/SMITH. You can find it in your confirmation email or in the tickets section of your account
- Retrieve them from a SNCF ticket office at a station using your booking reference and name
Thalys - France and Belgium
For Thalys reservations, you will receive a print-at-home eticket (sent to you by Thalys).
- You can print it yourself on A4/Letter sized paper
- Display the tickets’ barcode (which is attached to the confirmation email sent to you by Thalys) on your smartphone or tablet
- If you have a Thalys TheCard then you won’t need to print anything. Simply display your TheCard upon inspection on board
I did not receive my Thalys confirmation email or eticket
Sometimes the confirmation email, which also acts as your eticket, is re-directed to your spam box or some email providers block the email altogether. No worries, there is a solution.
Go to Thalys' website and click 'My tickets' at the top right of the page. You will be asked for your PNR/Reservation code (the 6-letter reference provided to you after purchase) and a passenger's last name. Enter these details and you will be able to download your etickets or re-send them to your email address yourself.
Trenitalia - Italy
For Trenitalia reservations, you will receive a print-at-home eticket.
- You can print them yourself on A4/Letter sized paper
- Present the tickets’ barcode using our Android or iOS apps
Italo - Italy
For Italo reservations, you will receive a print-at-home eticket.
- You can print them yourself on A4/Letter sized paper
- Present the tickets’ barcode using our Android or iOS apps
Deutsche Bahn - German
For Deutsche Bahn reservations, you will receive a print-at-home eticket.
- You can print them yourself on A4/Letter sized paper
- Present the tickets’ barcode using our Android or iOS apps
Ouigo - France
You will receive your OUIGO ticket 4 days before departure (or immediately if you buy your ticket less than 4 days before departure). OUIGO tickets must be printed on A4 sheet or presented via the OUIGO mobile application. Check the email address carefully: if it is not correct, you won’t receive your tickets.
If your departure is in less than 4 days and you still have not received your OUIGO tickets, you can collect them directly from their site, with the reservation number and the e-mail address you used for the reservation by clicking here .
If you do not have the ticket reference, you can still find them by clicking here. You can then download the tickets via the link at the top right.
OBB - Austria
For OBB reservations, you will receive an eticket.
- You can print them yourself on A4/Letter sized paper
- Present the tickets’ barcode using the PDF attachment or our Android or iOS apps
SBB - Switzerland
For SBB reservations, you will receive an eticket.
- You can print them yourself on A4/Letter sized paper
- Present the tickets’ barcode using the PDF attachment or our Android or iOS apps
WESTbahn - Austria
For WESTbahn reservations, you will receive an eticket.
- You can print them yourself on A4/Letter sized paper
- Present the tickets’ barcode using our Android or iOS apps
If you've already booked your ticket and haven't received it yet, please see What if I haven’t received my tickets?