For information on changes and refunds due to COVID and travel restrictions please view this article.

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General information about exchanges

  • Whether your ticket is exchangeable and whether fees may apply depends on the ticket booked and the relevant rail provider.
  • The departure and destination stations cannot be changed, only the departure time and the travel date.
  • Tickets should be changed before the original departure date.
  • If your ticket allows for an exchange then you can do this on our website in My Bookings or within our App under 'My Tickets'

Learn more about exchange terms for each carrier