Exchanging a train ticket (Travel outside of UK)
Quick changes – for direct access to changes and refunds for a particular booking, find your confirmation email and click ‘Manage booking’. Can't find the email? Search your inbox for an email from [email protected].
If you have an account, login to view all your bookings in one place.
General information about exchanges
- Whether your ticket is exchangeable and whether fees may apply depends on the ticket booked and the relevant rail provider.
- The departure and destination stations cannot be changed, only the departure time and the travel date.
- Tickets should be changed before the original departure date.
Learn more about exchange terms for each carrier
France - including SNCF
SNCF
Most standard fares allow for exchanges.
Tickets can also be amended at a ticket machine or at the SNCF counter at the station.
Please note that most TER Regional trains tickets are valid all day on the route and date specified on the ticket, but can only be used on a Regional train.
Eurostar
If the fare booked allows it, tickets can be exchanged directly from My Bookings section.
OUIGO
If the fare booked allows it, tickets can be exchanged directly from My Bookings section.
Germany - Deutsche Bahn
Deutsche Bahn
If the ticket fare conditions allow it, you can cancel and rebook your Deutsche Bahn tickets. There is no “exchange option" for these tickets. Cancellations can be made as follows:
- Before the journey, DB tickets can be cancelled through your Trainline account or via the "Manage booking" button in the confirmation email. For refundable tickets such as flex fare and standard fare, the booking amount will be refunded. For saver fares, a voucher will be issued for the ticket's value, minus a €10.00 cancellation fee.
- Flex Fare or Standard Fare tickets can be cancelled after the departure time if they have not been used. This can be done through your Trainline account (under My Tickets or My Bookings) or the confirmation email. Refunds can be requested up to 1 month after the travel date for international journeys and up to 6 months after the travel date for domestic journeys.
Italy - including Trenitalia
You can also change your tickets directly at the station, if the fare you have selected allows you to do so.
Spain - including Renfe
Renfe and Renfe-SNCF
If the fare booked allows it, tickets can be exchanged directly from My Bookings section.
OUIGO España
Tickets can be exchanged for a fee directly on OUIGO’s website.
iryo
For applicable fares, tickets can be exchanged within your trainline account in 'My Booking'.
All other European carriers
BlaBlaCar Bus
If the fare booked allows for it, the exchange can be done on BlaBlaCar Bus’ website directly.
OBB / SBB / SNCB / NS / DSB
These carriers offer identical exchange and refund conditions. You can cancel your existing booking and book new tickets with us. Most OBB / SBB / SNCB / NS tickets are valid all day on the route and date specified on the ticket, they also must be used to board the same type of train.
Rede Expressos
If the fare booked allows for it, the exchange can be done on Rede Expressos’ website directly, click on 'Revalidations' and enter your booking details.
Searching for information covering ticket changes for UK trains? - click here
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