For information on changes and refunds due to COVID and travel restrictions please view this article.
Searching for information covering ticket changes for travel outside of the UK? - click here.
Advance Single tickets
Advance Single tickets cannot be refunded but they can be changed...
- Changes are only allowed for a different time/date of travel, so you need to stick to the same departure and arrival stations.
- You must change your ticket at least 15 mins before your original train is due to depart.
- For eticket bookings you pay the difference between your original ticket and new ticket, plus a change fee. If your new ticket is cheaper than the original, then you only pay the fee.
- For mobile and paper tickets we refund you whichever ticket is the lowest priced between your original or new ticket. From this we deduct a change fee based on the value of the ticket.
The breakdown of change fees for a single ticket are as follows
| Ticket Value | Change Fee |
| Up to £1.99 | No fee |
| £2 to £3.99 | £1.00 |
| £4 to £5.99 | £2.50 |
| £6 to £7.99 | £3.00 |
| £8 to £10.99 | £5.00 |
| £11 to £12.99 | £7.50 |
| £13 to £14.99 | £8.50 |
| Over £15 | £10.00 |
To make changes online then please visit
My Bookings or within our App under
'My Tickets'Off-Peak, Super Off-Peak and Anytime tickets
These types of ticket can’t be changed, sorry. But, they are refundable so you can cancel these and buy the new ones you want. Just check out our FAQ for
cancelling bookings.
Just to remind you that these tickets are flexible tickets, so it’s worth first double checking to see if they are valid for the new time or date you want to travel.
