Changing a UK train ticket
Quick changes – for direct access to changes and refunds for a particular booking, find your confirmation email and click ‘Manage booking’. Can't find the email? Search your inbox for an email from auto-confirm@info.thetrainline.com.
If you have an account, login to view all your bookings in one place.
Advance Single tickets
December 2022 update: You can currently request a fee-free exchange to your Advance ticket if you book with Trainline. This means if your plans change, you can make multiple changes fee-free, but you must change the date/time by 18.00 the day before travel. Changes can be made after 1800, up until the date/time of travel, but a fee will be applied
The simplest way to amend your tickets is online via My Booking. You will know if your booking is included in this policy when you make a change online and see - £0 change fee.
These are the rules around this policy....
- You must have an Advance Single type of ticket.
- You must request changes / book your new ticket by 18:00 the day before your original departure.
- You can make multiple changes all fee free.
- Changes are only allowed for a different time/date of travel, so you need to stick to the same departure and arrival stations.
- For eticket bookings you pay the difference between your original ticket and new ticket, plus a change fee. If your new ticket is cheaper than the original, then you only pay the fee.
- For mobile and paper tickets we refund you whichever ticket is the lowest priced between your original or new ticket. From this we deduct a change fee based on the value of the ticket.
Off-Peak, Super Off-Peak and Anytime tickets
These types of ticket can’t be changed, sorry. But, they are refundable so you can cancel these and buy the new ones you want. Check out our FAQ for cancelling bookings.
Just to remind you that these tickets are flexible tickets, so it’s worth first double checking to see if they are valid for the new time or date you want to travel.
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