A lot of the train companies we work with can offer you some compensation if your train was delayed by over 30 minutes.
If your train was cancelled and you did not travel, then please go to my train was cancelled, can i get a refund? for information on how to claim a refund.
If your delay was because of a planned disruption, or an emergency timetable being used, then compensation’s not on the cards unfortunately. You might not be paid compensation for delays caused by things outside of the rail industry’s control either. But, each company might have a different policy, so it’s better to check with them direct.
Select the Train Operator (TOC) below to find out more. If you’re not sure who your TOC is, take a look at your ticket details in "My bookings" on our website or "My tickets" on our app.
Ceské dráhy (CD) - Czech Republic
If your train has been cancelled or delayed by more than 60 minutes, you may be eligible for compensation.
For more information and to make a claim please visit the CD's dedicated webpage to file your compensation claim and read about your rights as a passenger.
CFL(CD) - Luxembourg
If your train has been cancelled or delayed by more than 60 minutes, you may be eligible for compensation.
For more information and to make a claim please visit the CFL's dedicated webpage to file your compensation claim and read about your rights as a passenger.
Deutsche Bahn - Germany
If your train has been cancelled or delayed by more than 60 minutes, you may be eligible for compensation.
For more information and to make a claim please visit Deutsche Bahn's dedicated webpage to file your compensation claim and read about your rights as a passenger.
DSB - Denmark
If your train has been cancelled or delayed by more than 30 minutes you may be entitled to compensation under the Basic Travel Time Guarantee.
Please check on the DSB's website (page translated into English) for more information.
Eurostar - UK and France
Delays of 60-119 minutes
25% of the value of the affected leg (30% if compensation by e-voucher)
Delays of 120-179 minutes
50% of the value of the affected leg (60% if compensation by e-voucher)
Delays of 180 minutes or more
50% of the value of the affected leg (75% if compensation by e-voucher)
Italo - Italy
If your train has been cancelled or delayed by more than 60 minutes, you may be eligible for compensation
For more information and to make a claim please visit the Italo's website.
NS and NS International - Netherlands
If your train has been delayed or cancelled, you may be eligible for compensation under the NS’s delay and compensation policy.
If you have taken a domestic train within the Netherlands, please visit NS's dedicated webpage to file your compensation claim and you can read about your rights as a passenger.
If you have taken an international train from the Netherlands, please visit NS International's dedicate webpage to file your compensation claim and read about your rights as a passenger.
OBB - Austria
If your train has been cancelled or delayed by more than 60 minutes, you may be eligible for compensation.
For more information and to make a claim please visit OBB's dedicated webpage to file your compensation claim and read about your rights as a passenger.
Ouigo - France
In the days following your journey, OUIGO will send you an email informing you of the delay and the compensation you are eligible for.
- A delay of 60 minutes or more: 25% refund of the ticket price.
- A delay of 120 minutes or more: 50% refund of the ticket price.
The refund is always provided in the form of a voucher, which can be accessed in the My Bookings section on the carrier's website.
Ouigo España - Spain
If your train arrives late, OUIGO Spain will contact you via email and WhatsApp (if you have provided your phone number) to inform you of the compensation you are eligible for.
Here are the possible compensation amounts for delays with OUIGO Spain:
- Delay of 60 minutes or more: 50% refund of the ticket price.
- Delay of 90 minutes or more: 100% refund of the ticket price.
Compensation is processed automatically by OUIGO and can be accessed in the My Bookings section on the operator’s website. From there, you will have the option to request a monetary refund.
OUIGO will then send you a payment link to receive your refund in cash.
Renfe - Spain
If your train has been cancelled or delayed you may be eligible for compensation, for information on when you may be entitled to compensation please see their Voluntary Punctual Commitment page.
You can make a claim with Renfe directly using their contact form (only available in Spanish). Please include as much detail as possible about your journey, such as your booking reference, train number, what happened and whether any extra expenses were incurred due to the delay or cancellation.
SBB - Switzerland
If your train has been cancelled or delayed by more than 60 minutes, you may be eligible for compensation.
For more information and to make a claim please visit SBB's webpage to file your compensation claim and read about your rights as a passenger.
SNCB - Belgium
If you have experienced a delay with a domestic SNCB train in Belgium, you may be eligible for compensation.
Please visit SNCB’s dedicated page for compensation and delays to file your claim and find out about your rights as a passenger.
Claims must be submitted within 30 days of travel.
If you have taken an international train from Belgium, please visit NS International's dedicate webpage to file your compensation claim and read about your rights as a passenger.
SNCF - France
To make a claim please visit SNCF's website.
You will need to enter your departure and arrival stations, travel dates and your train number (displayed in your confirmation email or on your tickets e.g. TGV 1234).
TGV Lyria - France and Switzerland
To make a claim please visit SNCF's website.
You will need to enter your departure and arrival stations, travel dates and your train number (displayed in your confirmation email or on your tickets e.g. TGV 1234).
Thello - France and Italy
If your train has been cancelled or delayed by more than 60 minutes, you may be eligible for compensation.
For more information and to make a claim please visit Thellos's dedicated webpage to file your compensation claim and read about your rights as a passenger.
Your claim must be made within 60 days of the date of travel.
Trenitalia - Italy
If your train has been cancelled or delayed by more than 60 minutes, you may be eligible for compensation.
For more information and to make a claim please visit Trenitalia's dedicated webpage to file your compensation claim and read about your rights as a passenger.
WESTbahn - Austria
If your train has been cancelled or delayed by more than 60 minutes, you may be eligible for compensation.
Contact us here and we'll file a claim with WESTbahn on your behalf.
