My European train was delayed. Can I claim compensation?
A lot of the train companies we work with can offer you some compensation if your train was delayed by over 30 minutes.
If your train was cancelled and you did not travel, then please go to my train was cancelled, can i get a refund? for information on how to claim a refund.
If your delay was because of a planned disruption, or an emergency timetable being used, then compensation’s not on the cards unfortunately. You might not be paid compensation for delays caused by things outside of the rail industry’s control either. But, each company might have a different policy, so it’s better to check with them direct.
Select the Train Operator (TOC) below to find out more. If you’re not sure who your TOC is, take a look at your ticket details in "My bookings" on our website or "My tickets" on our app.
Deutsche Bahn - Germany
If your train has been cancelled or delayed by more than 60 minutes, you may be eligible for compensation.
For more information and to make a claim please visit Deutsche Bahn's dedicated webpage to file your compensation claim and read about your rights as a passenger.
Eurostar - UK and France
Delays of 60-119 minutes
25% of the value of the affected leg (30% if compensation by e-voucher)
Delays of 120-179 minutes
50% of the value of the affected leg (60% if compensation by e-voucher)
Delays of 180 minutes or more
50% of the value of the affected leg (75% if compensation by e-voucher)
iryo - Spain
Iryo's compensation policy for delays is as follows:
- 60+ minute delay: 50% ticket refund.
- 90+ minute delay: 100% ticket refund.
To request compensation, fill out a form. You can also opt for a 25% additional voucher. For more details on its use, contact Iryo at +34 910.150.000. They will process your request and update you on the status.
Italo - Italy
If your train has been cancelled or delayed by more than 60 minutes, you may be eligible for compensation
For more information and to make a claim please visit the Italo's website.
OBB - Austria
If your train has been cancelled or delayed by more than 60 minutes, you may be eligible for compensation.
For more information and to make a claim please visit OBB's dedicated webpage to file your compensation claim and read about your rights as a passenger.
Ouigo - France
In the days following your journey, OUIGO will send you an email informing you of the delay and the compensation you are eligible for.
- A delay of 60 minutes or more: 25% refund of the ticket price.
- A delay of 120 minutes or more: 50% refund of the ticket price.
The refund is always provided in the form of a voucher, which can be accessed in the My Bookings section on the carrier's website.
Ouigo España - Spain
If your train arrives late, OUIGO Spain will contact you via email and WhatsApp (if you have provided your phone number) to inform you of the compensation you are eligible for.
Here are the possible compensation amounts for delays with OUIGO Spain:
- Delay of 60 minutes or more: 50% refund of the ticket price.
- Delay of 90 minutes or more: 100% refund of the ticket price.
Compensation is processed automatically by OUIGO and can be accessed in the My Bookings section on the operator’s website. From there, you will have the option to request a monetary refund.
OUIGO will then send you a payment link to receive your refund in cash.
Renfe - Spain
Once 24 hours have passed since your arrival, you can request compensation for a delay. You have 90 days to do so; after that, Renfe will not offer a refund. There are three options for compensation:
- Monetary refund: Contact us to file a claim with Renfe. Once we receive their response, we can process the refund.
- Reimbursement in the form of a bonus: Apply for automatic compensation by completing a form. Renfe will refund an additional 20%, and you will receive a voucher valid for 6 months. This option is irreversible, and a monetary refund cannot be requested for the bonus once chosen. (Valid for AVE and Long Distance only.)
- Renfe+ points: If you have a Renfe+ loyalty card, you can request compensation in the form of points with an additional 30% bonus from Renfe. This operation is also irreversible.
Compensation conditions vary based on delay time, train type, and fare. For more details, refer to Renfe's Voluntary Punctual Commitment page.
SBB - Switzerland
If your train has been cancelled or delayed by more than 60 minutes, you may be eligible for compensation.
For more information and to make a claim please visit SBB's webpage to file your compensation claim and read about your rights as a passenger.
SNCF - France
To make a claim please visit SNCF's website.
You will need to enter your departure and arrival stations, travel dates and your train number (displayed in your confirmation email or on your tickets e.g. TGV 1234).
TGV Lyria - France and Switzerland
To make a claim please visit SNCF's website.
You will need to enter your departure and arrival stations, travel dates and your train number (displayed in your confirmation email or on your tickets e.g. TGV 1234).
Trenitalia - Italy
If your train has been cancelled or delayed by more than 60 minutes, you may be eligible for compensation.
For more information and to make a claim please visit Trenitalia's dedicated webpage to file your compensation claim and read about your rights as a passenger.
WESTbahn - Austria
If your train has been cancelled or delayed by more than 60 minutes, you may be eligible for compensation.
Contact us here and we'll file a claim with WESTbahn on your behalf.
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