A lot of the train companies we work with can offer you some compensation if your train was delayed by over 30 minutes.

Why you might not get compensation

If your train was cancelled and you did not travel, then please go to my train was cancelled, can i get a refund? for information on how to claim a refund.


If your delay was because of a planned disruption, or an emergency timetable being used, then compensation’s not on the cards unfortunately. You might not be paid compensation for delays caused by things outside of the rail industry’s control either. But, each company might have a different policy, so it’s better to check with them direct.


Select the Train Operator (TOC) below to find out more. If you’re not sure who your TOC is, take a look at your ticket details in "My bookings" on our website or "My tickets" on our app.