If you made your booking between 24th November and 19th December (inclusive) for a journey taking place between 23rd and 27th December, you can get a fee-free refund or change of journey.

If you are eligible, this can be processed either on our website in "My bookings" or within our App under "My Tickets".

If you have an account:
  1. Sign in.
  2. Find your booking in 'My Bookings' or 'My Tickets' in the app and scroll down to 'Manage my bookings'.
  3. Select ‘Change date/time’ to rebook or 'Refund my tickets' for a refund.
  4. If you've already received your tickets via collection or in the post, please follow the return instructions on our FAQ page to complete the process
If you don’t have an account:

Create an account with the same email you used to book your tickets. Please follow the steps in the first section to rebook or refund your journey. 

Until further notice, unused ScotRail tickets dated for travel from 20 December are refundable up to 28 days after expiry of the ticket with no administration fee.

For ScotRail ticket refunds only, please submit your claim here.

Due to current high volumes of requests, it can take up to 28 days to get your refund.



It’s understandable, sometimes plans change. Cancelling your booking depends on which train operator you've booked to travel with and the type of ticket bought, so please open the information below to find out more. Getting a refund is a piece of cake, everything's done in your online account. 


From the information below, if you find out that your ticket is refundable then this can be processed either on our website in "My bookings" or within our App under "My Tickets".
 
Don't worry if you booked as a guest, you can create an account in a few easy steps. Simply open your confirmation email and click on the 'Register to manage your booking' button.

We'll send you an email when it’s all done and the money will appear in your account within five working days. If you’ve already collected your tickets, or had them delivered to you, we will ask you to post the relevant tickets back to us before we will process the refund.


How do I change my booking