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General information about refunds
- Whether your ticket is refundable depends on the ticket type. It's quick and easy to check in My Bookings or within our App under 'My Tickets'
- If your ticket is refundable we will present the refund fee alongside the ticket. It's then up to you whether you want to proceed or give it a miss.
- Please note that cancellation is only possible from a Trainline account. If you do not have one you can Register here.
Learn more about refund terms for each carrier
France - including SNCF
SNCF
Most standard fares allow for refunds prior to departure.
Tickets can also be cancelled at a SNCF Ticket machine or at the SNCF counter at the station.
Please note that most TER Regional trains tickets are valid all day on the route and date specified on the ticket on a Regional train.
Eurostar
Standard or Standard Premier tickets
These tickets are non-refundable but you may be able to change them to a different time/day of travel. This change will need to be made before the planned departure of your original train and comes with a fee (£30 for Standard, £40 for Standard Premier).
If the new fare is less expensive, unfortunately we can't refund the difference.
Business Premier tickets
These tickets can be cancelled free of charge up to 60 days after your planned departure.
OUIGO
Tickets are non-refundable.
Thalys
Most standard fares allow for cancellations.
Germany - Deutsche Bahn
Deutsche-Bahn
If the fare booked allows it, tickets can be refunded from your Trainline account until the day before departure. Refunds on the departure day must be done via DB’s website directly.
Italy - including Trenitalia
Trenitalia
If the fare booked allows it, tickets can be refunded from your Trainline account.
Italo
If the fare booked allows it, tickets can be cancelled directly on Italo's website under the 'Manage Journey' section.
Spain - including Renfe
RENFE & Renfe-SNCF
All Renfe tickets have identical exchange and refund conditions. You can cancel your existing booking and buy a new one.
OUIGO España
Tickets are non-refundable.
All other European carriers
BlaBlaCar Bus
If the fare booked allows for it, the exchange can be done on BlaBlaCar Bus’ website directly.
OBB / SBB / SNCB / NS / DSB
These carriers offer identical exchange and refund conditions. You can cancel your existing booking and buy a new one.
Please note that most OBB / SBB / SNCB / NS tickets are valid all day on the route and date specified on the ticket, but must be used on the same type of train.
Rede Expressos
If the fare booked allows for it, the cancellation can be done on Rede Expressos’ website directly, click on "Revalidations" and enter your booking details.
