What happens if I miss my connection due to a delay?
Travelling in the UK
If you miss your next train because a previous connecting train service was delayed, you will be able to travel on the next train provided by the train operator (if the entire journey is booked under one ticket). We recommend speaking to a member of staff on the delayed train or at the connecting station to confirm this or any other options that may be available to you.
Travelling in mainland Europe
General advice is available below, but we always recommend speaking to a member of staff on the delayed train or at the connecting station to get specific advice for your situation.
Connecting to the same carrier
If your connecting train is with the same carrier as the delayed train you will be able to travel on the next available train to your destination. Speak to the train staff to find out if you can board the next train with your existing ticket as you may need to exchange the ticket for a new one, free of charge.
Connecting to a different carrier
If you are travelling by high-speed trains and your connection is between 2 different carriers, then you could benefit from the HOTNAT guarantee (“Hop On The Next Available Train”). Although an available seat is not guaranteed. Eligible criteria:
Missed a connection between 2 high-speed trains from the Railteam alliance: DB (ICE), SNCF (TGV), Eurostar, Thalys, TGV Lyria.
Your connection departs from one of these stations.
France & Belgium
Paris Gare du Nord
Lille Europe Station
Frankfurt Main Station
Paris Gare de l’Est
Lyon Part Dieu
Cologne Main Station
Paris Gare de Lyon
Other carriers and stations
If your journey is not covered go to My Bookings to check if the flexibility of your ticket means you can go on a different train. As always we recommend speaking to a member of staff on the delayed train for further advice.