Refunds can take up to 28 days to appear in your account, but often it's much quicker. You can check the status of your refund in your account.

Here's a guide to what the statuses mean.

  • Refunded/ Refund Approved - You've done everything you need to and your refund is on the way back to you, it will appear in your account within 5 days.
  • Refund Processing/ Refund - Action Required – Before we can process your refund we may need you to return your tickets.
  • Refund Rejected– We’re unable to refund your tickets. This could be because you've scanned your eticket or activated your Mobile Ticket.