For information on changes and refunds due to COVID and travel restrictions please view this article.
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General information about exchanges
- Whether your ticket is exchangeable and whether fees may apply depends on the ticket booked and the relevant rail provider.
- The departure and destination stations cannot be changed, only the departure time and the travel date.
- Tickets should be changed before the original departure date.
- If your ticket allows for an exchange then you can do this on our website in My Bookings or within our App under 'My Tickets'