View our travel information page for refund and change availability during the coronavirus.


Need to get to where you’re going a bit earlier or later than you planned? No problem. Take a look at the type of ticket you’ve got based on the country you are travelling in, and then see how you can get your journey back on track. 

  • Whether your ticket is exchangeable and whether fees may apply depends on the ticket booked and the relevant rail provider.
  • The departure and destination stations cannot be changed, only the departure time and the travel date.
  • Tickets should be changed before the original departure date.

To can check fare conditions in your booking confirmation email or in My Booking, where can also apply for refunds or changes.  


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