If you’re travelling with an eticket in mainland Europe or on a Eurostar service, you must enter the name of the traveller at the time of the booking. Most carriers only allow the person named on the ticket to use it, and once the ticket has been purchased, we cannot change it.
 
There are a few exceptions to this:
  • If you're travelling with WESTbahn or on domestic Renfe trains (for travel within Spain only) they do not require a named person to travel and don't display a name on the ticket.
  • If you're travelling on Trenitalia – some of their trains don’t require the named passenger to travel, if you’re travelling with Trenitalia please contact us to check whether the name is required before booking a new ticket.
  • If you're travelling with Ouigo or Italo - It may be possible to change the name on your ticket for a fee, please contact us for more information.
If you’ve just made a tiny spelling mistake, then you shouldn’t have too much to worry about. Bring along your ID and explain the error to the ticket inspector, it’s still up to them whether they accept you ticket, but if it’s clear you are the intended traveller you shouldn’t have a problem.

If your passport or ID is in your maiden name but your ticket is in your married name, just bring a copy of your marriage certificate with you when you travel. There’s no need to make any changes to your booking or let us know in advance.

If someone else would like to travel, they'll need to book a new ticket.