Can I change the name on the ticket? : Trainline Customer Service

If you’re travelling with an eticket in mainland Europe or on a Eurostar service, you must enter the name of the traveller at the time of the booking. Most carriers only allow the person named on the ticket to use it, and once the ticket has been purchased, we cannot change it.

If you’ve just made an obvious spelling mistake, then you shouldn’t have too much to worry about. Bring along your ID and explain the error to the ticket inspector, it’s still up to them whether they accept you ticket, but if it’s clear you are the intended traveller you shouldn’t have a problem.

If your passport or ID is in your maiden name but your ticket is in your married name, just bring a copy of your marriage certificate with you when you travel. There’s no need to make any changes to your booking or let us know in advance.

iryo

It is possible to change the name on your ticket by contacting us. Please note that changing fees may apply.

Italo

It is possible to change the name on your ticket for a fee, you will need to go to the carrier’s website to do so.

OUIGO

OUIGO France and OUIGO Spain

It is possible to change the name on your ticket, you will need to go to the carrier’s website to do so. Please note that changing fees will apply.

Renfe

Premium fare, we can change the name on your ticket. You must contact us through this form. (Please note this doesn’t apply to Renfe-SNCF trains)

Trenitalia

Trenitalia tickets for national trains, Frecciarossa, Frecciargento, Frecciabianca, Intercity day, Eurocity Italy-Switzerland (limited to the internal route), Intercity night and tickets for regional trains are nominative. We remind you that, at the checkpoint, you must present a valid identity document together with the ticket.

The name can be changed for free (and limitlessly up until the departure time of the train) on tickets valid for travel on national trains, Frecciarossa, Frecciargento, Frecciabianca, Intercity day, Intercity night, and Eurocity Italy-Switzerland (limited to the domestic route). The request can be made:

Directly on your account (“manage my booking” and then “edit passenger details”), or from the confirmation email (“manage my booking” and then “edit passenger details”) if you don’t have an account.
by Contacting us.
at Trenitalia ticket offices at the station.
By accessing the reservation on Trenitalia's website.

The name cannot be changed on tickets valid for travel on regional trains. To allow another passenger to travel, it is therefore necessary to purchase a new ticket with the name of the person who will make the trip (if the conditions of sale allow it, you can cancel the ticket with the wrong name). If the ticket was purchased by adding the CartaFRECCIA, the ticket can only be used by the cardholder.

Specific cases on name changes requests:

In the case of travel solutions consisting of several national trains in conjunction (e.g.: IC train + FR train; FR train + FR train) - the name change can be requested for all trains, up to departure of the first train (it is not possible to request a name change for just one train).
Same day return: in the case of same day return offers, the name change can be requested globally up to the departure of the outbound train (it is not possible to request the name change for just one train).
National trains + Regional trains: For travel solutions that include a combination of national trains and regional trains, it is not possible to request a name change.

WESTbahn

They do not require a named person to travel and don't display a name on the ticket.

If someone else would like to travel, they'll need to book a new ticket.If you are just looking to book a ticket for someone else please visit our How do I buy a ticket for someone else? help page.

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Can I change the name on the ticket?