If you’re travelling with an eticket in mainland Europe or on a Eurostar service, you must enter the name of the traveller at the time of the booking. Most carriers only allow the person named on the ticket to use it, and once the ticket has been purchased, we cannot change it.
 
There are a few exceptions to this:
  • If you're travelling with WESTbahn, they do not require a named person to travel and don't display a name on the ticket.
  • If you're travelling with Renfe and have a ticket under the Premium fare, we can change the name on your ticket. You must contact us through this form. (Please note this doesn’t apply to Renfe-SNCF trains)
  • If you're travelling with Trenitalia, the following types of tickets are not nominative, so they can be used by another person : Frecciarossa (FR), Frecciargento (FA), Frecciabianca (FB), Intercity (IC) and Eurocity (EC) between Italy and Switzerland (trips aboard Thello are not included). The rest of the tickets are strictly nominative and, unfortunately, they cannot be used by another person nor can the personal details of the passengers be modified.
  • If you're travelling with OUIGO or Italo - It is possible to change the name on your ticket for a fee, you will need to go to the carrier’s website to do so.
If you’ve just made a tiny spelling mistake, then you shouldn’t have too much to worry about. Bring along your ID and explain the error to the ticket inspector, it’s still up to them whether they accept you ticket, but if it’s clear you are the intended traveller you shouldn’t have a problem.

If your passport or ID is in your maiden name but your ticket is in your married name, just bring a copy of your marriage certificate with you when you travel. There’s no need to make any changes to your booking or let us know in advance.

If someone else would like to travel, they'll need to book a new ticket.


If you are just looking to book a ticket for someone else please visit our How do I buy a ticket for someone else? help page.