If you’re travelling with an eticket in mainland Europe or on a Eurostar service, you must enter the name of the traveller at the time of the booking. Most carriers only allow the person named on the ticket to use it, and once the ticket has been purchased, we cannot change it.
 
There are a few exceptions to this:

WESTbahn

They do not require a named person to travel and don't display a name on the ticket.


Renfe

Premium fare, we can change the name on your ticket. You must contact us through this form. (Please note this doesn’t apply to Renfe-SNCF trains)


OUIGO 

It is possible to change the name on your ticket for a fee, you will need to go to the carrier’s website to do so. 


Italo

It is possible to change the name on your ticket for a fee, you will need to go to the carrier’s website to do so.


Trenitalia

Trenitalia tickets for Frecciarossa, Frecciargento, Frecciabianca, Intercity day, Eurocity Italy-Switzerland (limited to the internal route), Intercity Night and regional trains are now nominative and non-transferable . We remind you that, at the checkpoint, you must present a valid identity document together with the ticket.


The name can be changed on tickets valid for travel on Frecciarossa, Frecciargento, Frecciabianca, Intercity day, Intercity Night and Eurocity Italy-Switzerland(limited to the domestic route) . The request must be made:

  • online
  • at the ticket offices or authorized travel agencies;

  • through self-service ticket offices, with the exception of travel solutions consisting of several trains in conjunction

  • by telephone at the Trenitalia Call Centre

  • at the Customer Service and Frecciadesk points

The name cannot be changed on tickets valid for travel on regional trains . To allow another passenger to travel, it is therefore necessary to purchase a new ticket with the name of the person who will make the trip (if the conditions of sale allow it, you can cancel the ticket with the wrong name). 

If the ticket was purchased by adding the CartaFRECCIA, the ticket can only be used by the cardholder.


Other considerations

If you’ve just made an obvious spelling mistake, then you shouldn’t have too much to worry about. Bring along your ID and explain the error to the ticket inspector, it’s still up to them whether they accept you ticket, but if it’s clear you are the intended traveller you shouldn’t have a problem.

If your passport or ID is in your maiden name but your ticket is in your married name, just bring a copy of your marriage certificate with you when you travel. There’s no need to make any changes to your booking or let us know in advance.

If someone else would like to travel, they'll need to book a new ticket.


If you are just looking to book a ticket for someone else please visit our How do I buy a ticket for someone else? help page.