Trainline Protect is train ticket cancellation insurance, providing you cover for unforeseen circumstances affecting your trip. The insurance is available for travel by train starting from within the United Kingdom.


Cover Includes - 

  • Free cancellation if you are unwell
  • Missed departure
  • Missed connection
  • Overnight accommodation
  • Lost luggage 

For policies with a policy number beginning with ERG the insurance is underwritten by ERGO Travel Insurance Services Ltd. For all other policy numbers the insurance is underwritten by ETI- International Travel Protection.


Cancelling your Policy

If the policy does not meet your requirements, you may cancel it within 14 days of issue provided you have not started a trip, made or intend to make a claim. We will cancel the policy and refund your premium in full. The right to cancel during a cooling-off period does not apply to a policy that last less than a month. To cancel your policy, you can contact us.

Making a Claim

To make a claim contact ERGO directly, you'll need your policy number so please make sure you have this handy before getting in touch, you'll find it in the policy document attached to the email you received from Trainline Protect.
How to get in touch 

Call +44 (0) 01403 286 536 (Monday – Friday 09:00 – 17:00).

You can also download a claim form from ERGO website by clicking here Limited is an Appointed Representative of Insurance Administration Services Limited who is authorised and regulated by the Financial Conduct Authority under FCA Register reference 307309. This can be checked on the financial services register held on the FCA’s website (