You may have just checked your bank statement or your PayPal account and noticed that there is a still a (pending) charge for a failed payment and/or you have not received your ticket. Don’t worry - here is some information to help.
If after making a booking you didn't receive a confirmation email then we recommend accessing your account in the app or online to check if the booking was successful. If you don't have an account and you're still unsure, please contact us before attempting to book again.
If the booking was not successful but the transaction attempt shows on your statement then here are some reasons why:
Credit card payment: Why does this happen?
PayPal payment: Why does this happen ?
Why does the charge still show on my account?
What should I do now?
If you would prefer to speak to a member of staff please visit our contact us page and we will be happy to help.