Typically, your refunds will be deposited into your account within a few days of the cancellation. However, the length of time also depends on your bank's processing time. We use the credit card or PayPal account that you used for the booking for the refund. This means that the money is transferred directly to the account that is linked to your card or your PayPal account. Please check your bank statement.

Have you booked an SNCF Classic ticket?

If you have already picked up a Classic Ticket from the ticket machine, have you thought of sending it to us? We need the original ticket to be able to refund you the money.

You have 30 days (after collecting your ticket) to send it to us at the address below. As soon as we have received the ticket, you will receive an email from us and we will then be refunded. 

20 rue Saint-Georges
75009 Paris

If you have not canceled your ticket via our website or our app (e.g. at the train station, on the website of the train operator, by phone, etc.), please contact us We need your booking details, such as your booking number, so we can take the right steps for your refund.

Have you booked tickets for collection at a train station in the UK or received your tickets in the mail?

In both of these cases it is also necessary to send us the original tickets so that we can process your refund. You can find all the information you need here.