Through journeys and combined journeys
How do I know if my journey is a through journey?
We’ll let you know before you book if your journey is a through journey.
Already booked? We’ll also tell you in your confirmation email.
What benefits do through journeys have?
You can only have a through journey if your journey has one or more legs. On a through journey, you’re entitled to support from the company operating the train service (or services) if you are delayed by more than 60 minutes when you reach your final destination.
This means that if you miss a leg of your journey because an earlier leg of your journey was delayed or cancelled, you can catch the next available service to your destination without paying any additional costs. You don’t need to purchase a new fare. You might also be entitled to compensation or additional assistance (like refreshments) from the train service operator.
How do I know if my journey comprises a combined journey?
We’ll tell you before you book and also in your confirmation email if your journey is made up of a combined journey.
What does a separate transport contract or combined journey mean?
Combined journeys are made up of separate tickets that we’ve put together for you. This lets you travel on routes that wouldn’t normally be available. Because we’re putting together separate tickets, you have separate transport contracts for each of them. Basically, this means that if a delay to part of your journey makes you miss a following leg, you might not be entitled to delay repay or a replacement service. You might have to buy a new ticket to continue your journey.
Did you find it helpful? Yes NoSend feedback
Sorry we couldn't be helpful. Help us improve this article with your feedback.