Through journeys and combined journeys

You can only have a through journey if your journey has one or more legs. On a through journey, you’re entitled to support from the company operating the train service (or services) if you are delayed by more than 60 minutes when you reach your final destination.

 

This means that if you miss a leg of your journey because an earlier leg of your journey was delayed or cancelled, you can catch the next available service to your destination without paying any additional costs. You don’t need to purchase a new fare. You might also be entitled to compensation or additional assistance (like refreshments) from the train service operator.

We’ll tell you before you book and also in your confirmation email if your journey is made up of a combined journey.

Combined journeys are made up of separate tickets that we’ve put together for you. This lets you travel on routes that wouldn’t normally be available. Because we’re putting together separate tickets, you have separate transport contracts for each of them. Basically, this means that if a delay to part of your journey makes you miss a following leg, you might not be entitled to delay repay or a replacement service. You might have to buy a new ticket to continue your journey.