Firstly, please make sure that when trying to use the code you are clicking on the link directing you to use your discount.


Secondly, check that the booking you are trying to make does meet the criteria shown in the email... 


  • Reached minimum spend
  • Promo not expired
  • Not used promo before
  • Booked in correct currency
  • You have a registered account with trainline


Only the original, named recipient of this email can use this discount code offer to book tickets for any travel date.


Made all the checks and it's still not working


Contact our support team for help.  When contacting it would be very useful to be able to provide details of the promo, including the new booking you are trying to make.