It's good to know exactly what you're paying for. So, we've answered the most common questions about our fees below.
Why do you charge a booking fee?
These fees go towards improving our products and services, so you can keep enjoying hassle-free travel by rail and coach. We keep a close eye on our fees to make sure we're always putting your money to the best use, as well as giving you the best value.
Do I always have to pay a booking fee?
No. Whether booking fees apply depends on your chosen journey, ticket price, when you are booking and whether you book on our website or on our app.
Why do some customers see different fees?
The booking fee you pay is calculated depending on whether you book on our website or on our app, when you are purchasing your ticket, and the value of your ticket. We are also continually testing changes in our product, which means some customers may have a slightly different experience to others while tests are in place.
Does Trainline charge any fees to collect tickets or have them delivered?
We do not charge delivery fees for digital tickets. We do charge delivery fees for any tickets sent to you in the post and we may charge a fee for tickets collected at the station.
Why should I book with Trainline?
Trainline brings you great prices, on-the-go travel info and more in one smart, simple package. Your fees help us blaze new trails in rail, with travel tech and digital tickets that save you time and money
Plus, we're international. Whether you're commuting or travelling abroad, we help you find great value fares from train carriers across Europe.
Wherever you're headed, Trainline is here to keep you on track.