Our customer service team will endeavour to resolve any queries you may have from your use of our booking service (whether accessed via our website or app). 

However, if you are unhappy with how we have dealt with your query, you may be able to use the European Online Dispute Resolution Platform. This depends on which operator you are booked to travel with and what country you reside in - please note, UK businesses and UK consumers are not able to use the platform. Please contact our customer service team by emailing odr@info.thetrainline.com who can advise you on your eligibility.