Our customer service team will endeavour to resolve any queries you may have from your use of our booking service (whether accessed via our website or app). 

However, if you are unhappy with how we have dealt with your query, you may be able to use the European Online Dispute Resolution Platform. This depends on which operator you are booked to travel with and what country you reside in. UK businesses and UK consumers will no longer be able to use the platform from 1 Jan 2021.  Please contact our customer service team by emailing odr@info.thetrainline.com who can advise you on your eligibility.