What if I haven’t received my tickets?
It depends which type of ticket delivery option you chose.
I’ve not received my tickets in the post
We only allow Second Class postal delivery to be chosen as a ticket delivery method if the day you plan to travel is 7 days away or more. This is to ensure that enough time is left for the tickets to be delivered to you.
If 5 days have passed since you made a booking and you not been received the tickets by post then please contact our support team.
I’ve not received my mobile or eticket
Both mobile and etickets can be accessed by logging into our trainline app, simply tap on the the big mint coloured button that says 'Download your mobile ticket' in 'My Tickets'.
If you don't have an account you can create one by clicking the 'Register to manage my booking' button in your confirmation email.
You can also access your tickets from the email instead, if you can't fine the email make sure you check your junk/spam folders, in case it’s hiding in there.
Travelling with Ouigo?
Tickets booked for Ouigo services will be sent to directly from Ouigo 4 days before your travel date, we are unable to send them before then.
I’ve not received my Print-Your-Own ticket
When you choose our Print-Your-Own ticket option you’ll be sent an email within about two hours with a link to download your tickets as a PDF file. If you didn’t get an email, make sure you check your junk/spam folders, in case it’s hiding in there.
If you still can’t find it in your emails, or you’ve lost your already printed Print-Your-Own ticket, you can reprint it from “My bookings” on our website.
I booked as a guest but i've not received my ticket.
Please make sure to check your Junk and spam folders as sometimes the email turn up there.
If you still can't find them then the email address you entered may of had a mistake. Don't worry as this is easily fixed you will need to get in touch with our call centre team and they will be able to find your booking. Please contact us here.
If you haven't received your confirmation email please see Where is my booking confirmation?
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