It's easy to confirm your booking information, either check the email confirmation and on go to the 'My Bookings' section of the website or app.
Email confirmation

Your booking confirmation email is not essential to make your journey but does have a lot of useful information about your journey and ticket, including the collection reference number if collecting the ticket from the station.

If you don’t receive an email within 15 mins of your booking then please check your SPAM and Junk folders to make sure it's not been caught.

Don't worry if you've lost your confirmation email, it takes just a few seconds to resend it to yourself. Simply, login to My Bookings, in the 'manage my booking' section below your journey click on 'Resend my booking email'

Online in My Booking
Got an account with us? Great, you'll find all your bookings together in one place, simply log in to My Bookings where you can -
  • View existing and past booking details, including; departure and arrival times, seat reservations and ticket validity.
  • View your etickets and collection reference 
  • Request a refund
  • Request a change to your journey
  • Resend you booking email


Don't have an account? No problem, to create an account simply click on the 'Register to manage my booking' button in your confirmation email.

If you have received your booking confirmation but not your tickets, please see What if I haven't received my tickets?

If you booked on your business account, make sure you're logged into that account and not your personal one.
Booking in a rush? Booking as a Guest customer is great for when you’re in a hurry and want to make a booking as quick as possible – all we need from you is an email address so we know where to send an email confirming the booking. Remember to take an extra second to double check you've entered your email address correctly.

If you've tried all the options above and you still can locate your booking contact us here and we'll take a look for you.