Is a confirmation email needed to make the trip?
No, the booking confirmation contains some useful travel information, but it isn’t the ticket.
If you still want the confirmation email then check the junk/spam folder for an email from
firstname.lastname@example.org just in case it’s got caught in there.
I can’t find the booking confirmation email, what information do I need?
Most important is the ticket and whether you have a mobile ticket in the app, an eticket to present on your screen, or a ticket reference to use for collecting from a machine, all this is available on our website under My Bookings or within our App under 'My Tickets'