What is Stays on Trainline?
Stays on Trainline lets you add a hotel to your trip. Once you’ve chosen your train or coach tickets, you can search for and book accommodation in the same booking flow.
Where is it available?
For trips in the UK, France, Spain, Italy and the USA, on the Trainline app and website.
Who can book a stay?
Logged-in customers. If you’re not signed in, log in or create an account to see stays.
Can I book a hotel without a train ticket?
No. Hotels are only available as an add-on to a train or coach booking.
How do I book a hotel?
- Search for and book your train or coach tickets as usual.
- Choose Stays on Trainline to open the hotel booking flow.
- Search by destination, then filter by budget, star rating, amenities or free cancellation.
- Select your room and complete your booking.
How do I pay?
Your train and hotel are two separate purchases, so you’ll make two payments: one for your tickets and one for your stay. Payment options (pay now or pay at check-in) depend on the property.
Where can I find my hotel booking?
Open My Tickets or My Trips, select your trip, then choose Manage your trip add-ons to see your stay.
Can I change or cancel my hotel booking?
You can manage your stay from My Tickets or My Trips, where you can resend your confirmation, change your booking or cancel. Cancellation terms depend on the room you booked, so check your booking details.
Who do I contact about my hotel stay?
Hotel bookings are supported by our hotel partner, not Trainline’s train and coach support team. Use the help center to chat with the team or find contact details.
What if my train is disrupted and it affects my hotel stay?
Train and coach disruption is handled by Trainline as usual. For your hotel, contact Stays on Trainline support, who will work with the hotel to find a solution.