Quick changes
To change or refund a booking fast:
-
Open your confirmation email and click “Manage booking.”
Can’t find it? Search your inbox for auto-confirm@info.thetrainline.com.
If you have an account, log in to see all your bookings in one place.
🧾 General information about exchanges
Whether your ticket can be exchanged (and any fees) depends on the fare type and the train company.
You can usually only change the travel date or departure time, not the start or end stations.
Always make changes before your original departure time.
Check below for carrier-specific details 👇
General information about exchanges
- Whether your ticket is exchangeable and whether fees may apply depends on the ticket booked and the relevant rail provider.
- The departure and destination stations cannot be changed, only the departure time and the travel date.
- Tickets should be changed before the original departure date.
Learn more about exchange terms for each carrier
France - including SNCF
SNCF
Most standard fares allow for exchanges.
Tickets can also be amended at a ticket machine or at the SNCF counter at the station.
Please note that most TER Regional trains tickets are valid all day on the route and date specified on the ticket, but can only be used on a Regional train.
Eurostar
If the fare booked allows it, tickets can be exchanged directly from My Bookings section.
Please note that partial passenger exchanges can only be made via the Eurostar website.
OUIGO
If the fare booked allows it, tickets can be exchanged directly from My Bookings section
Germany - Deutsche Bahn
Deutsche Bahn
If the ticket fare conditions allow it, you can cancel and rebook your Deutsche Bahn tickets. There is no “exchange option" for these tickets. Cancellations can be made as follows:
- Before the journey, DB tickets can be cancelled through your Trainline account or via the "Manage booking" button in the confirmation email. For refundable tickets such as flex fare and standard fare, the booking amount will be refunded. For saver fares, a voucher will be issued for the ticket's value, minus a €10.00 cancellation fee.
- Flex Fare or Standard Fare tickets can be cancelled after the departure time if they have not been used. This can be done through your Trainline account (under My Tickets or My Bookings) or the confirmation email. Refunds can be requested up to 1 month after the travel date for international journeys and up to 6 months after the travel date for domestic journeys.
Italy - including Trenitalia
For applicable fares, tickets can be exchanged for both Trenitalia and Italo within your trainline account in 'My Booking'.
You can also change your tickets directly at the station, if the fare you have selected allows you to do so.
Spain - including Renfe
Renfe and Renfe-SNCF
If the fare booked allows it, tickets can be exchanged directly from My Bookings section.
OUIGO España
If the fare booked allows it, tickets can be exchanged directly from My Bookings section.
iryo
For applicable fares, tickets can be exchanged within your trainline account in 'My Booking'.
All other European carriers
BlaBlaCar Bus
If the fare booked allows for it, the exchange can be done on BlaBlaCar Bus’ website directly.
FlixTrain / FlixBus
You can change the passenger name, departure/arrival time, or station (within the same city) directly on the FlixTrain/FlixBus website up to 15 minutes before departure, provided your fare allows it. Additional fees may apply.
OBB / SBB / DSB
These carriers offer identical exchange and refund conditions. You can cancel your existing booking and book new tickets with us. Most OBB / SBB / SNCB / NS tickets are valid all day on the route and date specified on the ticket, they also must be used to board the same type of train.
Rede Expressos
If the fare booked allows for it, the exchange can be done on Rede Expressos’ website directly, click on 'Revalidations' and enter your booking details.
🚆 Looking for information about UK ticket changes?
Click here to view our UK guide.