Quick changes – for direct access to changes and refunds for a particular booking, find your confirmation email and click ‘Manage booking’. Can't find the email? Search your inbox for an email from auto-confirm@info.thetrainline.com.
If you have an account, login to view all your bookings in one place.
Advance Single tickets
Advance Single tickets cannot be refunded but they can be changed...
- Changes are only allowed for a different time/date of travel, so you need to stick to the same departure and arrival stations.
- You must change your ticket at least 15 mins before your original train is due to depart.
- For eticket bookings you pay the difference between your original ticket and new ticket, plus a change fee. If your new ticket is cheaper than the original, then you only pay the fee.
- For mobile and paper tickets we refund you whichever ticket is the lowest priced between your original or new ticket. From this we deduct a change fee based on the value of the ticket.
The breakdown of change fees for a single ticket are as follows
| Ticket Value | Change Fee |
| Up to £1.99 | No fee |
| £2 to £3.99 | £1.00 |
| £4 to £5.99 | £2.50 |
| £6 to £7.99 | £3.00 |
| £8 to £10.99 | £5.00 |
| £11 to £12.99 | £7.50 |
| £13 to £14.99 | £8.50 |
| Over £15 | £10.00 |
Off-Peak, Super Off-Peak and Anytime tickets
These types of ticket can’t be changed, sorry. But, they are refundable so you can cancel these and buy the new ones you want. Check out our FAQ for
cancelling bookings.
Just to remind you that these tickets are flexible tickets, so it’s worth first double checking to see if they are valid for the new time or date you want to travel.
