Quick refunds – for direct access to refund and changes for a particular booking, find your confirmation email and click ‘Manage booking’.  Can't find the email? Search your inbox for an email from auto-confirm@info.thetrainline.com.

If you have an account, login to view all your bookings in one place. 


The following information relates to standard refund requests if you want to cancel the ticket


The following information relates to refund requests if your train was cancelled or delayed