Quick changes – for direct access to changes and refunds for a particular booking, find your confirmation email and click ‘Manage booking’.  Can't find the email? Search your inbox for an email from auto-confirm@info.thetrainline.com.

If you have an account, login to view all your bookings in one place.

General information about exchanges

  • Whether your ticket is exchangeable and whether fees may apply depends on the ticket booked and the relevant rail provider.
  • The departure and destination stations cannot be changed, only the departure time and the travel date.
  • Tickets should be changed before the original departure date.

Learn more about exchange terms for each carrier

Searching for information covering ticket changes for UK trains? - click here