When you buy a ticket online, and choose the option to collect your tickets, we’ll give you a collection reference. You can collect your tickets from any one of the 1,700 ticket machines in the UK.


Your collection reference...

  • Is eight digits long and is made up of numbers and letters (e.g. XZ47B89P).
  • Is shown on the confirmation page when you’ve made a booking.
  • Is in the confirmation email that we send you once you’ve made a booking.  
  • Can be found in "My bookings" on our website or in "My tickets" on our app.

If you are still unable to find your confirmation email please visit our contact us help page and we will be happy to assist you.