How do I know if my journey is a through journey?
We’ll let you know before you book if your journey is the type of journey that could be a through journey. Look out for the ‘Summary of your passenger rights’.
To work out whether you have a through journey, you need to check whether consecutive legs of your journey are run by companies in the same train family. Details about the train families are listed below.
What benefits do through journeys have?
On a through journey, you’re entitled to support from the company operating the train service (or services) if you are delayed by more than 60 minutes when you reach your final destination. The company operating the train service might also offer you assistance during your journey.
This means that if you miss a leg of your journey because an earlier leg of your journey was delayed or cancelled, you might be entitled to take another service to your destination without paying any additional costs. You might also be entitled to compensation or additional assistance (like refreshments) from the train service operator.
If you missed your connection due to disruption and need assistance, please visit our dedicated page.
How do I know if my journey is made up of a combined journey?
We’ll tell you before you book and also in your confirmation email if your journey is made up of a combined journey and we will tell you what connections are part of the combined journey.
What does a combined journey mean?
A combined journey will have at least two legs. Combined journeys are made up of separate tickets that we’ve put together for you. This lets you travel on routes that wouldn’t normally be available. Because we’re putting together separate tickets, you have separate transport contracts for each of the tickets. Basically, this means that if a delay or cancellation to part of your journey causes you to miss a connection at the stations listed, you are not entitled to travel on an alternative train. You might have to buy a new ticket to continue your journey.
There is one exception to this: if consecutive legs are run by companies in the same train family, you might be entitled to take another service to reach your destination without paying any additional costs. Details about the train families are listed below.
If you missed your connection due to disruption and need assistance, please visit our dedicated page.
What is a train family?
A train family refers to all companies that are 100% owned by the same train company. To find out what companies are part of each train family, see below.
To find out which company is operating your train look at the logo next to each leg of your journey in your basket or booking summary.
For all other carriers, check the logo next to each leg of your journey – if the logos match, it’s the same train family.
SNCF:
- OUIGO
- TGV INOUI
- Intercité
- TER
- Eurostar (Travelling between Belgium, France, the Netherlands and Germany)
Eurostar:
- Eurostar (Travelling to and from London)
Trenitalia:
- Trenitalia
- Ferrovie del sud est
Renfe:
- Renfe AVE
- Renfe AVANT
- Renfe Cercanias
Italo:
- Italo
Deutsche Bahn:
- DB
iryo:
- iryo
Avlo:
- Avlo
SNCB:
- SNCB