Cancel for Any Reason - Companjon
Cancel for any reason can be purchased on eligible fares and used between the time of the purchase up to 15 minutes before departure. |  |
How to submit your claim ?
You can submit your claim by following the steps below and up to 15 minutes before departure, after which it will no longer be possible.
- Registered bookings: Access to your booking directly from My tickets sections of your Trainline account
Guest bookings: Access your booking directly via the Manage booking button in your confirmation email from Trainline. - Click on Cancel with Cancel for Any reason
- You will receive an email from Companjon confirming the details of your insurance, along with instructions to follow in the event of a claim.
If your booking includes multiple journeys, you will need to cancel them separately
If you do not receive a response, you can contact them directly.
For more information, feel free to visit the dedicated help page.
Trainline.com Limited is an Appointed Representative of OneAdvent who is authorised and regulated by the Financial Conduct Authority under Financial Conduct Authority Register reference 494034. This can be checked on the financial services register held on the Financial Conduct Authority’s website (www.fca.org.uk).
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