The Transport Regulation Authority with Resolution no. 28/2021 ( established the "Measures concerning the minimum content of the specific rights that users of rail and bus transport services can demand from the service managers and related infrastructures with regard to the handling of complaints”. 


In compliance with Resolution no. 28/2021, we have created this “Complaints” page directly accessible from the home page of our Italian website, as well as updated our General Conditions accordingly.