NEW Refunding a train ticket (Travel outside of UK)

SNCF

Most standard fares allow for refunds prior to departure.

Tickets can also be cancelled at a SNCF Ticket machine or at the SNCF counter at the station.

Please note that most TER Regional trains tickets are valid all day on the route and date specified on the ticket on a Regional train.

Eurostar

Standard or Standard Premier tickets

These tickets are non-refundable but you may be able to change them to a different time/day of travel. This change will need to be made before the planned departure of your original train and comes with a fee (£30 for Standard, £40 for Standard Premier).

If the new fare is less expensive, unfortunately we can't refund the difference.

Business Premier tickets

These tickets can be cancelled free of charge up to 60 days after your planned departure. 

OUIGO

Tickets are non-refundable.

Thalys

Most standard fares allow for cancellations.

Deutsche-Bahn

If the fare booked allows it, tickets can be refunded from your Trainline account until the day before departure. Refunds on the departure day must be done via DB’s website directly.

Trenitalia

If the fare booked allows it, tickets can be refunded from your Trainline account.

Italo

If the fare booked allows it, tickets can be cancelled directly on Italo's website under the 'Manage Journey' section.

BlaBlaCar Bus

If the fare booked allows for it, the exchange can be done on BlaBlaCar Bus’ website directly.

OBB / SBB / SNCB / NS / DSB

These carriers offer identical exchange and refund conditions. You can cancel your existing booking and buy a new one.

Please note that most OBB / SBB / SNCB / NS tickets are valid all day on the route and date specified on the ticket, but must be used on the same type of train.

Rede Expressos

If the fare booked allows for it, the cancellation can be done on Rede Expressos’ website directly, click on 'Revalidations' and enter your booking details.