Depending on your ticket type, you may be eligible for a refund or an exchange on your ticket. We charge a fee, based on your ticket value to do this.
| Ticket Value | Refund/Exchange Fee |
| Up to £1.99 | No fee |
| £2.00 to £4.99 | £1.00 |
| £5.00 to £9.99 | £3.00 |
| £10.00 to £14.99 | £7.50 |
| Over £15.00 | £10.00 |
If you haven't collected your ticket by the expiry date of the ticket, we'll automatically refund your ticket subject to our refund fee and our terms and conditions.
