Depending on your ticket type, you may be eligible for a refund or an exchange on your ticket. We charge a fee, based on your ticket value to do this.

Ticket ValueRefund/Exchange Fee
Up to £1.99No fee
£2.00 to £4.99£1.00
£5.00 to £9.99£3.00
£10.00 to £14.99£7.50
Over £15.00£10.00

If you haven't collected your ticket by the expiry date of the ticket, we'll automatically refund your ticket subject to our refund fee and our terms and conditions.