Depending on your ticket type, you may be eligible for a refund or an exchange on your ticket. We charge a fee, based on your ticket value to do this.
|Ticket Value||Refund/Exchange Fee|
|Up to £1.99||No fee|
|£2.00 to £4.99||£1.00|
|£5.00 to £9.99||£3.00|
|£10.00 to £14.99||£7.50|
If you haven't collected your ticket by the expiry date of the ticket, we'll automatically refund your ticket subject to our refund fee and our terms and conditions.