For delayed trains, please see Delay Repay UK compensation or if travelling in other European countries see this article.
Keep up to date with live train running information via our app, and for the latest updates and disruption across the UK rail network please see our rail status page.
UK
Refund for a cancelled train
If your train is cancelled, you will usually be able to take the next service to your destination (just without the guarantee of a seat, if you’ve booked one). If you decide not to travel, you’ll be entitled to a full refund.
The quickest and easiest way to refund your ticket is to do it online. Login to My Bookings, select your booking, and click on refund tickets.
If you notice a refund fee has been incorrectly applied whilst making the request or you are simply unable to request a refund, then please complete this refund form instead for our team to review.
You have 28 days from expiry of the ticket to request a refund.
Can’t find your booking? – click here
Compensation for a delayed train
If your train was delayed but you still managed to complete your journey then a ticket refund is not available. However the train operators themselves do offer compensation. Please see this article on how to claim compensation.
France
SNCF
TGV, Intercités, or TER+TGV journey
If your train has been cancelled, please email us within 60 days of the travel date.
TER (Regional trains)
If your train has been cancelled, you should contact the Region that emitted your ticket. Please note that a compensation isn’t guaranteed as most tickets are valid all day.
Eurostar
If your train has been cancelled, please email us within 60 days of the travel date.
OUIGO
If your train has been cancelled, please contact OUIGO directly.
TGV Lyria
If your train has been cancelled, please email us.
Thalys
If your train has been cancelled, please email us.
Germany
Deutsche Bahn
If your train has been cancelled, please contact the carrier directly using this form.
Italy
Trenitalia
If your train has been cancelled, please contact the carrier directly using this form.
Italo
If your train has been cancelled, please contact the carrier directly using this form.
Thello
If your train has been cancelled, please contact the carrier directly within 60 days of the travel date.
Spain
Renfe
If your train has been cancelled, please email us.
All other European carriers
SNCB / SBB / OBB / NS
If your train has been cancelled, please email us.
