For information on changes and refunds due to COVID and travel restrictions please view this article.
For delayed trains, please see Delay Repay UK compensation or if travelling in other European countries see this article.
UK
To request a refund for a
cancelled train find your booking on our website in
My Bookings or within our App under
'My Tickets' then
'Refund my tickets'. If our system recognises your train as cancelled then you will see the normal admin fee has been waived (£0). Full refunds through your online account will be accessible anytime from the date of travel onwards.
France
SNCF
TGV, Intercités, or TER+TGV journey
If your train has been cancelled, please email us within 60 days of the travel date.
TER (Regional trains)
If your train has been cancelled, you should contact the Region that emitted your ticket. Please note that a compensation isn’t guaranteed as most tickets are valid all day.
Eurostar
If your train has been cancelled, please email us within 60 days of the travel date.
OUIGO
If your train has been cancelled, please contact OUIGO directly.
TGV Lyria
If your train has been cancelled, please email us.
Thalys
If your train has been cancelled, please email us.
Germany
Deutsche Bahn
If your train has been cancelled, please contact the carrier directly using this form.
Italy
Trenitalia
If your train has been cancelled, please contact the carrier directly using this form.
Italo
If your train has been cancelled, please contact the carrier directly using this form.
Thello
If your train has been cancelled, please contact the carrier directly within 60 days of the travel date.
Spain
Renfe
If your train has been cancelled, please email us.
All other European carriers
SNCB / SBB / OBB / NS
If your train has been cancelled, please email us.
