Do I need to confirm in advance if travelling on a different train?
You don't need to let us know if you want to change trains, but you'll need to check the terms of your ticket to see if it'll still be valid for a different train.
I've booked an Advance ticket
These tickets are only valid for the train journey you booked. So, if you want to travel on a different train you'll need to change your ticket. Follow our steps on how to do that, here.
I've booked an Off-Peak or a Super Off-Peak ticket
Single tickets need to be used for the same date that you booked them for, but you can travel on any Off-Peak or Super Off-Peak train that's available for your route that day.
If you've booked a Return ticket, then your outbound journey needs to be taken on the same date that you booked it for, but you can travel on any Off-Peak or Super Off-Peak train that's available for your route that day. You'll need to return within one calendar month, on any Off-Peak or Super Off-Peak train that's available for your route.
Travelling on a different trains means you won't have a seat reserved, and in some cases seating is mandatory. Here is how to reserve a seat:
If you have an account:
- Find your booking on our website in My Bookings or within our App under 'My Tickets'
- Select 'Change date/time'
If you don’t have an account:
- Create an account by following the link in your confirmation email. Search your inbox for [email protected].
- Follow the steps above to request a refund.
I've booked an Anytime ticket
Anytime Single tickets are valid for any train on the date written on your ticket.
If you've booked an Anytime Return ticket, then you can take your outbound journey at any time, up to five days after the date written on your ticket. You'll need to return within one calendar month from the date written on your ticket and you can take any train that's available for your route.
Travelling on a different trains means you won't have a seat reserved, and in some cases seating is mandatory. Here is how to reserve a seat:
If you have an account:
- Find your booking on our website in My Bookings or within our App under 'My Tickets'
- Select 'Change date/time'
If you don’t have an account:
- Create an account by following the link in your confirmation email. Search your inbox for [email protected].
- Follow the steps above to request a refund.
Find out more about Off-Peak times.
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