We can't process your refund unless we receive the printed tickets. We recommend recorded delivery.
  1. Simply print the email from us or write the booking reference on a piece of paper, and attach all the tickets you’d like to refund. Then post the tickets back to our address:
    PO Box 23972
    EH3 5DA
  2. After we've received your tickets and processed the refund, we'll email you to say it's all done. We credit refunds directly to the card used to make the booking. The refund should arrive within 5 working days of the refund being processed.

Please note: You have 28 days from expiry of the ticket to request a refund and return your tickets.