Getting & Managing Tickets

Collecting & Receiving Tickets

1. What do I do if I’ve lost my tickets?
2. Are there any postcode restrictions for Next Day Delivery?
3. How will I receive my tickets?
4. What if I haven’t received my tickets?
5. Which stations can I collect my tickets from in the UK?
6. How do I collect tickets from a self-service ticket machine?

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Mobile & Digital Tickets

1. What are digital tickets?
2. Can I move my Mobile Ticket to another device?
3. How do I download/activate my Mobile Tickets?
4. Groups travelling with a Mobile Ticket?
5. Mobile Tickets: Alternative routes involving the London Underground
6. Check in your Trenitalia Regional Digital Ticket

International Requirements

1. Eurostar – Advance Passenger Information (API)