You can request a refund on the unused portion of your Season Ticket, depending on your ticket type and how much validity remains.
🗓️ Am I eligible for a refund?
You can request a refund if:
- Your Weekly Season Ticket has three or more days of validity remaining.
- Your Monthly or Custom Season Ticket has seven or more days of validity remaining.
- Your Annual Season Ticket has two or more months of validity remaining.
💳 How to request a refund
You can request a refund using one of the methods below, depending on your ticket type.
Digital Season Ticket
You can request a refund in the 'My Tickets' section of the Trainline app.
Paper Season Ticket
- Log in to your Season Ticket account.
- Select your Active Season Ticket and click 'Refund' in the bottom left corner.
- Download, print, and complete the Season Ticket Refund Application Form. Please include:
- Your full name
- Transaction ID
- Company name (if provided by your employer)
- Contact details
- Reason for cancelling
- Send your ticket and completed form to: Seasons Department
PO Box 23971
Edinburgh
EH3 5DA
We recommend sending it by recorded or special delivery.
⏱️ Refund timing and conditions
The last date of use will be set as either:
- The date you list as the last day of use on your refund form, or
- Up to three working days before we receive your application — whichever is earlier.