If you or someone you’re travelling with will need help with things like getting on and off the train, we’d recommend booking assistance as far in advance as possible. 

You can book help, arrange a seat reservation or wheelchair space and find out about facilities and accessibility directly with the Train Operating Company (TOC)/ Carrier you are travelling with. 

Click on your TOC/ Carrier below to find contact details. If you’re not sure who your TOC / Carrier is take a look at your ticket’s details in "My bookings" on our website or "My tickets" on our app. 

For journeys in the EU, the Carrier should also inform you whether you need to notify any other Carriers or stations involved in your journey.