If you or someone you’re travelling with will need help with things like getting on and off the train, we’d recommend booking assistance as far in advance as possible.
You can book help, arrange a seat reservation or wheelchair space and find out about facilities and accessibility directly with the Train Operating Company (TOC)/ Carrier you are travelling with.
Click on your TOC/ Carrier below to find contact details. If you’re not sure who your TOC / Carrier is take a look at your ticket’s details in "My bookings" on our website or "My tickets" on our app.
Ceské dráhy (CS)- Czech Republic
Eurostar
Eurostar wheelchair spaces
If you’re unable to walk 200m without help, you’ll need to travel in your wheelchair in one of the two spaces on board. Both spaces are close to accessible toilets and there’ll be a ramp for you to get on to the train. The wheelchair space can be booked up until the time of travel, as long as it has not already been reserved by another passenger.
To book your ticket, wheelchair space and any further assistance you may require, contact Eurostar directly using the number below.
Call: +44 (0)3432 186 186 (Select option 4)
Link to Eurostar assisted travel
London North Eastern Railway
Assistance should be booked at least 24hrs in Advance of travel.
Link to LNER assisted travelCall: +44 (0)3457 225 225
Text Relay Service: 18001 08457 225 225
London Underground, London Overground and TfL Rail
SBB - Switzerland
Link to the SBB website
Call: 0800 007 102 (for calls within Switzerland), +41 51 225 78 44 (for calls outwith Switzerland)
ScotRail
Assistance should be booked at least 24hrs in Advance of travel.
Link to ScotRail assisted travelCall: +44 (0)800 912 2901
Assisted Travel Textphone: 18001 0800 912 2 901
TGV Lyria - France and Switzerland
Thalys - France and Belgium
